User's Guide

Copyright© 2019 Ingenico
All rights reserved
900034667 R11 000 04/0119
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AXIUM D7
10_ Troubleshooting
The terminal does not turn on
Check the battery (is it discharged ?, is it connected ?)
A full discharged battery can take long charging
time to recover
Put terminal on powered base
Get technical support
Cards are not read
Check that the magnetic card is swiped correctly (with magnetic
band on terminal side).
Swipe again the card with the magnetic stripe movement
constant and rapid
Verify that the magnetic strip is not damaged, grooved or
cracked
Make sure you have inserted correctly the smart card into
the smart card reader and removed the card only after the
transaction is performed.