Installation Manual

20 21
TECHNICAL SUPPORT
If the troubleshooting hints and tips in this Installation Manual fail to remedy the problem, please contact Tierra
Support: [e-mail]
When emailing, please provide the following information for better, faster service:
1. The device version.
2. The system/hardware specications for the computer running the Tierra Web Application such as operating
system and version, memory and storage capacity, processor speed, and so forth.
3. The symptoms and/or error codes/messages that precede and follow the problem.
4. The activities being tried when the problem occurs. If possible, include the exact steps being taken up to when
the error message or other problem occurs.
5. How regularly the problem occurs. Generally, a customer support representative will reply within 24 hours,
depending on the severity of the problem.
LINK TO USER GUIDE
Once the device is installed and running, you can access the User Guide at the following link:
http://www.tierratelematics.com/download/AM35InstallationManual.pdf