Installation Manual

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BATTERY PACK WARNINGS
DANGER - Opening the device by Unauthorized Personal VOIDS the Warranty!
Never attempt to open the casing of the detachable batteries! NiMH batteries can be dangerous
if mishandled!
DANGER - Do not incinerate or heat battery pack above 248°F (120°C). Excessive heat can cause
serious damage and possible explosion.
WARNING - Battery replacement is not allowed.
WARNING - This product contains a NiMH battery that contains Perchlorate Material. Special
handling may apply.
NOTICE - Upon rst connection, you must power the AM35 device for ten (10) hours of normal run
time to fully charge the internal battery.
TROUBLESHOOTING
Connectivity is the most common customer technical issue. Troubleshooting involves a series of tests to isolate the
issue to the main points of failure (outlined below) from which the root cause can be identied, followed by the
resolution. Our trained Tierra Support Technicians can check any provision or coverage area issues and work to
troubleshoot your device remotely.
WARNING - Do not attempt to repair
equipment yourself. Doing so will void your
warranty and may damage the hardware.
CAUTION - Powering off/on the device without
using the orange switched power connection
can cause unwanted behavior.
AM35 DEVICE ISSUES
1. Check that the device has power.
2. Check that the connections for ground, power, and especially switched power are correct.
3. If power management proles do not function, make sure that the internal battery has a full charge (this can take
up to 10 hours initially to put a full charge into the back up battery contained inside Tierra devices).
4. Try to power cycle the device.