User's Guide

MobileHelp Customer Support 1-800-931-7852
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If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm, let the alarm go through then simply inform the
emergency operator that this is a “false alarm.” The operator will disconnect and no
further action will be taken. You may also cancel the alarm by swiping the Cancel button
on your screen when you press your help button.
How far away from the MobileHelp Touch will my help buttons work?
Your help buttons are designed to work at an approximate range of up to 150 feet from
the MobileHelp Touch depending on the size and construction of your home.
What happens if I push the button but I can’t speak?
If you are unable to speak or be heard, we will assume it is an emergency and contact the
authorities on your behalf as well as notify your personal contacts listed on your profile.