2019

TROUBLESHOOTING
18 | GETTING STARTED WITH QUARKXPRESS 2019
Troubleshooting
If you experience issues with QuarkXPress, there are you several things you can try
out:
Delete the image cache and preferences using the Quark Cache Cleaner tool •
Windows:
Quit QuarkXPress, if running. 1.
Navigate to QuarkXPress 2019 folder/Tools 2.
Run QuarkCacheCleaner and click Yes. 3.
If you want to also delete Preferences, check the Preferences option. 
macOS:
In QuarkXPress access the Quark Cache Cleaner from the QuarkXPress 1.
menu.
You will be asked to save any open projects. 2.
If the QuarkXPress application is closed and the application has been added to 
the Dock, then you can invoke the context menu for the QuarkXPress
application from the Dock and run the QuarkCacheCleaner.
Delete preferences manually •
macOS:
Quit QuarkXPress, if running. 1.
Navigate to Macintosh HD/Applications/QuarkXPress 2019. Delete 2.
the “Preferences” folder, if any. (Do not create the Preferences folder again)
Hold down the option key, and click Go -> Library. Then go to Preferences, 3.
then Quark. Delete the “QuarkXPress 2019” folder with all of its content.
Re-launch QuarkXPress. 4.
If everything runs fine, make a backup of the “QuarkXPress 2019” folder and
the next time you experience issues, you won’t need to delete the folder, you
can just replace its content with the backup.
Windows:
Quit QuarkXPress, if running. 1.