2017

Troubleshooting
If you experience issues with QuarkXPress, there are you several things you can try
before reaching out for support, as they typically solve a lot of issues:
• Delete the image cache and preferences using the Quark Cache Cleaner tool
Windows:
1
Quit QuarkXPress, if running.
2
Navigate to QuarkXPress 2017 folder/Tools
3
Run QuarkCacheCleaner and click Yes.
If you want to also delete Preferences, check the Preferences option.
Mac OS X:
1
In QuarkXPress access the Quark Cache Cleaner from the QuarkXPress menu.
2
You will be asked to save any open projects.
If the QuarkXPress application is closed and the application has been added to
the Dock, then you can invoke the context menu for the QuarkXPress application
from the Dock and run the QuarkCacheCleaner.
• Delete preferences manually
Mac OS X:
1
Quit QuarkXPress, if running.
2
Navigate to Macintosh HD/Applications/QuarkXPress 2017. Delete
the "Preferences" folder, if any. (Do not create the Preferences folder again)
3
Hold down the option key, and click Go -> Library. Then go to Preferences, then
Quark. Delete the folder named "QuarkXPress 2017" with all of its content.
4
Re-launch QuarkXPress.
If everything runs fine, make a backup of the "QuarkXPress 2017" folder and the
next time you experience issues, you won't need to delete the folder, you can just
replace its content with the backup.
Windows:
1
Quit QuarkXPress, if running.
GETTING STARTED WITH QUARKXPRESS 2017 | 21
TROUBLESHOOTING