2016

Troubleshooting
If you experience issues with QuarkXPress, there are you severalthings you can try
before reaching out for support, as they typically solve a lot of issues:
• Delete image cache and preferences
1
Quit QuarkXPress, if running.
2
Navigate to QuarkXPress 2016 folder/Tools
3
Run QuarkCacheCleaner and click Yes.
If you want to also delete Preferences, check the Preferences option.
• Delete preferences
Mac OS X:
1
Quit QuarkXPress, if running.
2
Navigate to Macintosh HD/Applications/QuarkXPress 2016. Delete
the "Preferences" folder, if any. (Do not create the Preferences folder again)
3
Hold down the option key, and click Go -> Library. Then go to Preferences, then
Quark. Delete the folder named "QuarkXPress 2016" with all of its content.
4
Re-launch QuarkXPress.
If everything runs fine, make a backup of the "QuarkXPress 2016" folder and the
next time you experience issues, you won't need to delete the folder, you can just
replace its content with the backup.
Windows:
1
Quit QuarkXPress, if running.
2
Open C:/Program Files/Quark/QuarkXPress 2016. Delete the
"Preferences" folder, if any. (Do not create the Preferences folder again)
3
Go to Start > Run and type %localappdata%, enter.
4
Go to the Quark folder. Delete the folder named "QuarkXPress 2016" with all of
its content.
5
Re-launch QuarkXPress.
If everything runs fine, make a backup of the "QuarkXPress 2016" folder and the
next time you experience issues, you won't need to delete the folder, you can just
replace its content with the backup.
GETTING STARTED WITH QUARKXPRESS 2016 | 19
TROUBLESHOOTING