8.5

Table Of Contents
instance might be unable to process a request in a reasonable amount of time (for example,
if the server is working on a large rendering job, or if the server computer has stopped
functioning). If you specify a certain period of time as the request timeout interval,
QuarkXPress Server Manager will wait for the response until that period of time elapses,
and then send the request to a different QuarkXPress Server instance. This ensures that a
request does not get "lost" if its assigned QuarkXPress Server instance does not become
available promptly.
For information about setting a request timeout interval, see "Using other global settings."
If a client request fails despite being sent to multiple QuarkXPress Server instances,
QuarkXPress Server sends the end user a customizable error message or exception so that
the end user can appropriately handle the failure. A QuarkXPress Server Manager server
can also automatically send e-mail to an administrator in the event of a problem; for more
information, see "Generating automatic e-mail messages."
Determining QuarkXPress Server instance availability
QuarkXPress Server Manager uses two methods to determine the availability of a
QuarkXPress Server instance: ping and ping document.
Ping
QuarkXPress Server Manager periodically sends a ping request to all of its QuarkXPress Server
instances to determine whether they are available. Ping requests use the following format:
http://[Server]:[Port]/getprocessid
Ping document
QuarkXPress Server Manager periodically sends a render request to all of
its QuarkXPress Server instances to determine whether they can render a document. Ping
document requests use the following format:
http://[Server]:[Port]/[PingDocumentName.qxp]
You can specify the document to be used for this render request. To avoid long ping
document rendering times, use a simple document.
You can specify the interval between pings and ping documents in the Other Settings
pane in the Global Settings pane of the QuarkXPress Server Manager window (see "Using
other global settings").
Logging
QuarkXPress Server Manager logs all interactions with QuarkXPress Server instances.
QuarkXPress Server Manager log files contain the following information:
Render requests
QuarkXPress Server responses
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QUARKXPRESS SERVER MANAGER