Installation and Operating Guide

Troubleshooting and Diagnostics 47
Error Messages
Note
Error Name Description
Source location empty
The source location was empty when the VLS attempted to pick
a cartridge from it.
Destination location full
The destination location was full when the VLS attempted to
place a cartridge in it.
Mag unload disabled by
software
The application has issued the SCSI PREVENT/ALLOW
MEDIA REMOVAL command, preventing the magazine from
being unloaded.
Can’t unload, media in
drive
The VLS will unload the magazine only if all drives are empty.
Drive failed to eject
media
The VLS attempted to return a cartridge to a magazine slot, but
the drive had not previously ejected it.
Unexpected Gripper
Arm Sensor break
The VLS sensed that the Gripper Arm Sensor was blocked
when it should not have been.
Unexpected Magazine
Sensor break
The VLS sensed that the Magazine Sensor was blocked when it
should not have been.
No Gripper Arm Sensor
break
The VLS sensed that the Gripper Arm Sensor was not blocked
when it should have been.
No Magazine Sensor
break
The VLS sensed that the Magazine Sensor was not blocked
when it should have been.
Unexpected Medium
Sensor break
The VLS sensed that the Medium Sensor was blocked when it
should not have been.
Unable to return
medium to slot
The VLS attempted to return a cartridge to a magazine slot but
failed, possibly due to a magazine positioning error.