Installation and Operating Guide

Troubleshooting and Diagnostics 53
❐
If at all possible, call while at your computer, with 's system installed and
turned on.
❐
If running on a network, have all relevant information available (i.e. type, version
#, network hardware, etc.).
Be prepared to provide:
•
Your name and your Company’s name
•
Model number
•
Serial number of unit (located on the rear face by the power switch)
•
Software version numbers
– device driver
– archive/restore
•
Hardware configuration, including firmware version, date and number
•
Type of PC, DOS version, clock speed, RAM, network type, network version,
and any special boards installed
•
A brief description of the problem
•
Where you purchased the system
Having this information available when you call for customer assistance will enable
to resolve your problem in the most efficient manner possible.
Note