User's Manual

Chapter 4 Drive operation and maintenance
Page 32 STT20000A Product Manual
Figure 4-6
Cleaning the drive head and capstan
Capstan Tape Head
Troubleshooting
If a power interruption occurs during a backup or restore operation, start over when
the power is restored. If the drive appears to fail during a backup or restore
operation, try the following steps:
1. Remove and replace the cartridge and try again. Make sure you are using the
correct type of tape cartridge.
2. Turn off all power to the computer and drive. Wait for the computer to power
down and then start over.
3. Try a different tape—preferably one that has never been used.
4. Check all cable connections for proper contact.
5. Clean the tape drive head as previously instructed. Then try the operation
again.
If problems persist, contact your tape drive supplier or Seagate technical support at
US and Canada 1-800-SEAGATE (1-800-732-4283)
Outside US and Canada 1-405-936-1234
Seagate Web Site http://www.seagate.com
Seagate BBS 1-405-936-1630
Before you call technical support, be sure that you have the documentation for your
computer and for all installed periferal devices.