User`s guide

Chapter 6 Troubleshooting Guide
Problems with cartridges
70 LTO-5 Tape Drive User’s Guide
Note: The Encryption LED only functions if you are using backup
software that supports hardware encryption and this feature is
enabled in the backup application. See http://www.hp.com/go/
connect for backup application compatibility.
Problems with cartridges
If you experience any problems using a tape cartridges, check:
• The cartridge case is intact and that it contains no splits, cracks or
damage.
• The cartridge has been stored at the correct temperature and
humidity. This prevents condensation. See the insert included with
the tape cartridge for storage conditions.
• The write-protect switch is fully operational. It should move from
side to side with a positive click.
• The World Wide Web site for more detailed troubleshooting
information: http://www.quantum.com/support.
The cartridge is jammed If the cartridge is jammed or the backup application is unable to eject it,
you can force eject the cartridge.
1 Attempt a drive unload/eject operation from the backup software.
Many backup applications will issue a Prevent Media Removal
(PMR) command to the drive robot in an attempt to prevent human
interference during a backup job. If this occurs, the software that
issued the PMR must be used to load and unload tapes.
2 Shut down backup software and, if in a Windows environment, stop
removable storage services.
3 Press the Eject button on the front of the tape drive.
Sometimes it is necessary to use the Eject button instead of
software to unload a tape because software can lose