User`s guide

Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
LTO-3 Half-Height Tape Drive User’s Guide 70
e If possible, replace the SCSI cable with one from another SCSI
controller bus chain.
f If checks a
through e do not reveal a problem, contact Technical
Support to resolve the possible problem with the tape drive.
Computer Software Does
Not Recognized the Tape
Drive 7
Depending on your operating system environment, refer to the following
subsections for troubleshooting guidelines if the LTO-Half-Height Tape
drive is recognized by the system hardware at startup, but not by the
operating system or applications.
Windows Operating System Environments
7
When a tape drive is installed in a Windows operating system
environment, Windows displays a message on the screen if it does not
have a driver in place for the tape drive.
Red Hat Linux Operating System Environments
7
The tape driver for Red Hat Linux, called st, is included as part of the Red
Hat Linux operating system.
When Red Hat Linux starts, the operating system recognizes the tape
drive and automatically configures it as a device in the
/dev directory. If it
is the first tape device in the
/dev directory, the tape drive is known as:
/dev/st0 or /dev/nst0.
IF the tape drive is for use in . . . THEN you . . .
an ISV application, can click the Cancel button to
clear the message.
When the ISV backup software
application is running, the
application invokes its own
drivers to run the tape drive.
a native Windows operating
system backup utility,
must install the proper driver for
the tape drive.