User`s guide

Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
LTO-3 Half-Height Tape Drive User’s Guide 65
2 Restart the system.
Computer Hardware Does
Not Recognize the Tape
Drive 7
If the computer starts normally but does not recognize the tape drive:
1 Restart the system and check whether the SCSI controller is
recognized at system startup. You should see messages similar to:
SCSI Adapter Manufacturer SCSI BOIS xxxxxxx
CHA: SCSI ID #, SCSI Device Name
SCSI ID #, SCSI Device Name”
2 If the SCSI controller is recognized during system startup, restart the
system to determine whether the tape drive is recognized when the
SCSI controller scans for devices. You should see messages similar to:
Bus Target Lun Device
0 0 0 Quantum ULTRIUM 3
IF the system . . . THEN . . .
starts normally, there is a problem with the SCSI HBA.
1 Make sure that the SCSI HBA:
• Is compatible with system
• Does not have burnt
components
Reinstall the SCSI HBA in a different
PCI slot and restart the computer.
still does not start, contact Technical Support.
IF the SCSI controller is . . .
during system startup, THEN . . .
recognized proceed to step 2 to determine
whether the tape drive is
recognized when the SCSI
controller scans for devices.
not recognized contact Technical Support.