User's Manual

Chapter 5 Troubleshooting
SuperLoader Error Logs
164 SuperLoader User’s Guide
C0 Unknown Motor Error
• Run the Health test.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
D0 Magazine Solenoid
Bad
• Check the Task ID in the hard log to determine if the
problem is the right or left magazine.
• Remove and insert the magazine. Verify that the
magazine slides freely and clicks and locks into place.
• Power cycle the SuperLoader.
• Try a different magazine.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
D1 Magazine Present
Sensor Bad
• Check the Task ID in the Hard Event Log to determine if
the problem is the right or left magazine.
• Remove and insert the magazine.
• Power cycle the SuperLoader.
• Make sure that the sensor is not blocked by debris.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
D2-D4 Position Sensor Bad
•Check the Task ID in the Hard log to determine if the
problem is the right or left magazine.
• Remove and insert the magazine.
• Try a different magazine, if possible.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
Error Description Suggested Actions