User's Manual

Chapter 5 Troubleshooting
SuperLoader Error Logs
SuperLoader User’s Guide 163
AA Picker Cartridge
Sensor Error
• Perform calibration and confirm calibration is
successful.
• Run the Health test.
• If the problem prevents the test from running, contact
Quantum Customer Support and/or replace the
chassis/picker assembly.
AB Drive Path Sensor
Error
• Run the Health test.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
AC Mail Slot Door Sensor
Error
• Insert a cartridge into the SuperLoader via the mail slot.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
AD Mail Slot Solenoid
Error
• Insert a cartridge into the SuperLoader via the mail slot.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
AE Unknown Servo Error
• Run the Health test.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA and/or the chassis/
picker assembly.
AF Error Log Information
Event
• No action required.
B0-BF Error Events related to
the picker not rotating
or translating correctly.
• Run the Health test.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
Error Description Suggested Actions