User's Manual

Chapter 5 Troubleshooting
SuperLoader Error Logs
162 SuperLoader User’s Guide
A7 Mailslot full
• Verify that the magazine is installed correctly into the
SuperLoader.
• Remove and insert the magazine again.
• Try a second magazine if possible.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the magazine and/or the
chassis/picker assembly.
A8 Destination Element
Full
• Verify the expected destination really does not have a
cartridge.
• Run the Health test.
• If destination is a magazine, install and remove a
cartridge from the selected slot and try again. If error
continues, replace the magazine.
• If destination is the tape drive verify the tape drive does
not have a cartridge.
• Power cycle the SuperLoader.
• If the error continues, contact Quantum Customer
Support and/or replace the DCA and/or the chassis/
picker assembly.
• If the cartridge is in the mailslot opening, remove it.
• Verify that the mailslot door is fully closed.
• Verify that there is no debris in mailslot opening.
A9 Picker Full
• Look in the front of the SuperLoader and confirm that
the picker is full.
• Run the Health test.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
Error Description Suggested Actions