User's Manual

Chapter 5 Troubleshooting
SuperLoader Error Logs
160 SuperLoader User’s Guide
3B Open Front
• Install the magazine or magazine blank.
• Replace the magazine or magazine blank. (Try a second
one if possible.)
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
3C Over Temp
• Verify that the temperature of the SuperLoader inlet air
is within specifications.
• Clear debris from any openings of the SuperLoader,
both in the front and back.
• Verify that both fans are working. If fans are bad,
contact Quantum Customer Support and/or replace the
DCA.
3D Drive Error
• Check the Drive Log Sense for Drive errors. If the drive
is still logging errors, contact Quantum Customer
Support and/or replace the DCA.
• If the drive is logging Read/Write Errors, run the Tape
Drive Write/Read test. If the drive test fails, repeat the
test with new media. If the drive fails with two different
pieces of media, contact Quantum Customer Support
and/or replace the DCA.
3E Load Error
• Verify that the cartridge does not have labels or other
matter any where on the cartridge except where labels
are expected to be places.
• Try to load a different piece of media.
• If multiple pieces of media fail, contact Quantum
Customer Support and/or replace the DCA.
3F Unload Error
• Verify that the cartridge does not have labels or other
matter any where on the cartridge except where labels
are expected to be placed.
• Try to load a different piece of media.
• If multiple pieces of media fail, contact Quantum
Customer Support and/or replace the DCA.
Error Description Suggested Actions