User's Manual

Chapter 5 Troubleshooting
SuperLoader Error Logs
SuperLoader User’s Guide 159
29 Invalid Element
• Check the host device driver.
• Check the host application.
• Power cycle the SuperLoader. Repeat checks after power
cycle.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.
2A Invalid Element Status
• Check the host device driver.
• Check the host application.
• Power cycle the SuperLoader. Repeat checks after power
cycle.
• If all previous steps fail, contact Quantum Customer
Support and /or replace the DCA.
2B-2F Firmware tables and
stacks invalid
• Check for a hard log. If an error appears in the Hard log,
power cycle the SuperLoader and run the Health test.
• Check the Quantum Web site for firmware updates.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.
30 Post Failure
• Verify that the DCA is fully seated and that all 4 screws
are tight.
• Verify that the magazines are fully seated.
• Power cycle.
• Contact Quantum Customer Support.
31-38 System Monitoring
type events
• Check for a Hard log. If an error appears in the Hard log,
power cycle the SuperLoader and run the Health test.
• Check the Quantum Web site for firmware updates.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.
39 Offline
• No action required.
3A Door Locked
• No action required.
Error Description Suggested Actions