User's Manual

Chapter 5 Troubleshooting
Before Contacting Quantum Support
SuperLoader User’s Guide 133
The SuperLoader does
not communicate with
the Host system via the
Ethernet.
• Verify that the Ethernet cable is connected
to the correct hub.
• Verify the Ethernet configuration settings
via the front panel. If the DHCP server is
available, Ethernet status should indicate
DHCP, otherwise you must set a unique IP
address and mask.
• Power off the SuperLoader by turning off
the system from the front panel and
turning it back on.
• Contact your Service Provider or Quantum
Support.
The application software
reports a failure locating
a piece of media or fails
to move a piece of media
as requested.
• Use the On-board Remote Management
page and verify that the media is in the
expected location internal to the
SuperLoader.
• Using the On-board Remote Management
diagnostic tool, execute the
Health Check
command.
•Issue a
System Reset either by using the
On-board Remote Management Diagnostic
System Reset or by turning the power off
from the front panel.
• Contact your Service Provider or Quantum
Support.
Problem Probable Cause Suggested Action