User's Manual

Chapter 5 Troubleshooting
Before Contacting Quantum Support
SuperLoader User’s Guide 131
The front panel and light
indicators do not turn
on.
• Verify that the SuperLoader is plugged in.
• Verify that the power switch on the back is
turned on.
• Verify that the DCA is locked into the
SuperLoader chassis with the four screws
supplied.
• Contact your Service Provider or Quantum
Support.
The front panel does not
display information, but
light indicators above
the front panel are
turned on.
• Connect to the SuperLoader, using On-
board Remote Management with an
Ethernet connection and issue a
Reset from
the Diagnostic page.
• Verify that the DCA is locked into the
SuperLoader chassis with the four screws
supplied.
• On the front panel, press and hold the
power switch for 15 seconds, then turn the
rear power switch off. Wait 60 seconds and
turn the rear power switch back on.
• Contact your Service Provider or Quantum
Support.
Problem Probable Cause Suggested Action