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Quantum SuperLoader Automated Tape Library User’s Guide, 81-60226-02 01, August 2004, Made in USA. Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to time without notice. COPYRIGHT STATEMENT Copyright 2004 by Quantum Corporation. All rights reserved.
Contents Preface Chapter 1 xix Introduction 1 General Description ........................................................................................... 1 Front View........................................................................................................... 3 Mailslot......................................................................................................... 3 LCD...........................................................................................................
Contents Chapter 2 Installation and Configuration 13 Preparation ........................................................................................................13 SCSI Bus Requirements ............................................................................14 Accessories .................................................................................................14 Installation Location Requirements........................................................
Contents Tape Drive Cleaning Methods ....................................................................... 65 Manual Cleaning (DLT/SDLT Only)..................................................... 65 Auto Clean ................................................................................................. 66 Software...................................................................................................... 67 Chapter 4 SuperLoader Operation 69 Front Panel Components .......................
Contents On-board Remote Management...................................................................102 Open On-board Remote Management.................................................102 Status Information...................................................................................103 Default Username and Password .........................................................103 Time Display............................................................................................
Contents SuperLoader Error Logs................................................................................ 146 Screen Display of Hard Error Logs ...................................................... 146 Hard Error Log Display ........................................................................ 153 Hard Error Log Fields ............................................................................ 155 Error Code Field Description ................................................................
Contents A507/A508: Directory Read Failure/Directory Write Failure ................212 Cause.........................................................................................................218 Suggested Actions...................................................................................219 Chapter 6 Diagnostics 221 POST.................................................................................................................221 POST Descriptions .....................................
Contents Appendix B Specifications 243 SuperLoader Physical Specifications .......................................................... 244 SuperLoader Performance Specifications................................................... 244 SuperLoader Power Specifications.............................................................. 246 SuperLoader Environmental Specifications............................................... 247 SuperLoader Vibration Specifications ................................................
Contents x SuperLoader User’s Guide
Figures Figure 1 LCD Front Panel Screen ..........................................................xxii Figure 2 On-board Remote Management Screen ...............................xxiii Figure 3 SuperLoader Front View ............................................................. 3 Figure 4 Function Keys ............................................................................... 4 Figure 5 Magazine (left and right sides)...................................................
Figures xii Figure 18 Making the SCSI Connection ....................................................27 Figure 19 Sample Idle Screen Display (SuperLoader LTO illustrated) 29 Figure 20 LCD Front Panel .........................................................................30 Figure 21 Submenu for Configuration ......................................................31 Figure 22 Main Menu (LCD).......................................................................
Figures Figure 46 Password Screen......................................................................... 53 Figure 47 DLTtape IV and Super DLTtape I Cartridges ........................ 57 Figure 48 SDLT II Cartridge ....................................................................... 58 Figure 49 Ultrium Format Tape Cartridge ............................................... 58 Figure 50 Write-Protect Switch (SDLT Shown) ....................................... 59 Figure 51 Magazine Map ......
Figures Figure 75 Feedback in On-board Remote Management Screen ..........104 Figure 76 Commands Page .......................................................................105 Figure 77 Screen for Configurations Page ..............................................108 Figure 78 Systems Operations Page.........................................................109 Figure 79 Screen for Configurations........................................................110 Figure 80 Setting the Mode ................
Figures Figure 102 Example DLT1 Tape Drive Error Log ................................... 166 Figure 103 SCSI Check Condition Error Log ........................................... 168 Figure 104 Bugcheck Error Log.................................................................. 173 Figure 105 Event Error Log ........................................................................ 175 Figure 106 Read Error Block Descriptor ...................................................
Figures xvi SuperLoader User’s Guide
Tables Table 1 LCD Panel Function Keys ........................................................... 5 Table 2 Location Criteria ......................................................................... 15 Table 3 UL Criteria................................................................................... 16 Table 4 Write-Protect Switch Positions ................................................. 60 Table 5 LED Display ................................................................................
Tables xviii Table 18 SCSI Check Condition Error Log Field Descriptions ..........168 Table 19 Sense Key Field Definitions.....................................................169 Table 20 ASC/ASCQ Field Description ................................................171 Table 21 Bugcheck Log Field Descriptions ...........................................174 Table 22 Event Error Log Field Descriptions........................................175 Table 23 Read Error Field Descriptions...................
Preface This chapter describes this guide’s audience, purpose, organization, document conventions, and product safety. Note: Due to the nature of their similarities, this manual is for the SuperLoader™ DLT™, the SuperLoader SDLT™, the SuperLoader LTO-1, and the SuperLoader LTO-2. Many component parts are not interchangeable. These include the magazines, cartridges, drive carrier assembly, magazine blank, magazine handle, and the bar code scanner.
Preface Purpose Document Organization xx The purpose of this manual is to provide end users with the following information: • SuperLoader description and specifications • SuperLoader installation and configuration • Tape cartridge description and general overview • SuperLoader operation • Troubleshooting This manual is organized as follows: • Chapter 1, Introduction - This chapter provides a general overview of the SuperLoader’s components and functionality.
Preface • Related Documentation Appendix D, Regulatory Statements - This appendix provides required regulatory statements for the SuperLoader. Documents related to the Quantum SuperLoader are shown below: 0 Related Quantum Documentation Document No. Document Title Document Description 81-81263 Quantum SuperLoader Quick Start Guide This guide contains a sequence of steps recommended for unpacking, installing, and setting up your SuperLoader.
Preface Notational Conventions This manual uses the following conventions to designate specific elements: Note: LCD Screen Shots Figure 1 LCD Front Panel Screen Notes emphasize important information related to the main topic. Caution: Cautions indicate potential hazards to equipment and are included to prevent damage to equipment. Warning: Warnings indicate potential hazards to personal safety and are included to prevent injury.
Preface Screen shots for On-board Remote Management sometimes contain callouts and appear as shown in figure 2. Figure 2 On-board Remote Management Screen Status Information SCSI-2 Specification 0 The SCSI-2 communications specification is the proposed American National Standard for information systems, dated March 9, 1990.
Preface Contact Information This section provides contact information for worldwide customer support. 0 Quantum To order documentation for the Quantum SuperLoader or other products contact: Quantum Corporation P.O. Box 57100 Irvine, CA 92619-7100 (949) 856-7800 (800) 284-5101 0 Technical Publications To comment on existing documentation, send e-mail to: doc-comments@quantum.com 0 Visit the Quantum home page at: http://www.Quantum.
Preface Send faxes for the Customer Support Department to: North/South America (949) 725-2176 Asia/Pacific Rim (International Code) +61 7 3839 0955 Europe/Middle East/Africa: (International Code) +44 (0) 1256 848777 Send e-mail for the Customer Support Department to: North/South America www.quantum.com/askaquestion Asia/Pacific Rim apachelp@quantum.com Europe/Middle East/Africa: eurohelp@quantum.
Preface xxvi SuperLoader User’s Guide
Chapter 1 Introduction 1 This chapter describes the SuperLoader components and functionality. General Description 1 Data backup is essential to protect irreplaceable information. Backing up data to magnetic tape is an easy, cost-efficient method used by many small and medium sized businesses. However, most enterprises have so much data that a single backup tape is not enough; the information has to be spread across numerous tapes.
Chapter 1 Introduction General Description The SuperLoader contains either the DLT1, SDLT 220, SDLT 320, SDLT 600, HP LTO-1, or HP LTO-2 tape drive, and one or two magazines containing up to eight cartridges each. A single cartridge can be inserted directly via a password-protected mailslot. The cartridge inserts directly into the tape drive provided there is no cartridge already in the drive, or you can load the cartridge into a magazine slot provided there is no cartridge already in the slot.
Chapter 1 Introduction Front View Front View 1 The mailslot, LCD, function keys, status LEDs, power switch, and left and right magazines are visible on the front panel of the SuperLoader (see figure 3). Figure 3 SuperLoader Front View Mailslot Status LEDs Left magazine/blank Power switch Mailslot 1 LCD Right magazine/blank 4 Function keys The SuperLoader has a manual entry port, the mailslot, which you can use to load or unload a single cartridge.
Chapter 1 Introduction Front View LCD 1 The LCD allows you to use the scrolling menu to perform diagnostics and to enter commands. Function Keys 1 The function keys allow scrolling through menus to make selections as shown in figure 4. These function keys are described in table 1.
Chapter 1 Introduction Front View Table 1 LCD Panel Function Keys Function Key Description Enter Press to select an option Escape Press to return to the previous menu, to move backwards on a screen, or to abort an operation (Scroll Up) Press to move up through a menu or through the menu settings (Scroll Down) Press to move down through a menu or through the menu settings Status LEDs 1 The status LEDs show SuperLoader and drive status information.
Chapter 1 Introduction Front View Figure 5 Magazine (left and right sides) Use one of these knobs to manually rotate the magazine when you load and unload cartridges. The SuperLoader DLT and SuperLoader LTO magazines, magazine blanks, and magazine handles are not interchangeable. The SuperLoader LTO magazine displays the LTO Ultrium logo on the handle.
Chapter 1 Introduction Rear View Figure 6 Magazine Blank Rear View 1 The fans and connection ports are visible on the back of the SuperLoader as illustrated in figure 7 for SuperLoader DLT, and in figure 8 for SuperLoader LTO.
Chapter 1 Introduction Rear View Figure 8 SuperLoader LTO Rear View Power supply AC power switch cooling fan System cooling fan AC Power SCSI connection Ethernet connection Cooling Fans 1 The SuperLoader has a system cooling fan, plus a second fan to cool the power supply. These fans maintain the acceptable temperature range for the tape drive path and all internal electronics. See appendix B on page 243 for details about required specifications.
Chapter 1 Introduction Internal View SCSI Connection 1 A low-voltage differential (LVD) SCSI connection links the SuperLoader to the external host server. LVD connections allow you to have more devices and longer cable lengths than single ended (SE) SCSI connections. The LVD SCSI connection uses an 0.8 mm offset Very High Density (VHD) connector. Internal View 1 Figure 9 shows how the components of the SuperLoader fit together.
Chapter 1 Introduction Internal View Figure 9 Internal View of the SuperLoader Bar code reader bay DCA Picker with misinsertion feature and turret spreader Magazine Mailslot Note: 10 Picker Magazine blank Due to the nature of their similarities, unless noted otherwise, these illustrations are for the SuperLoader DLT and the SuperLoader LTO. Many component parts are not interchangeable.
Chapter 1 Introduction Internal View 1 The picker is the component of the SuperLoader that shuttles cartridges between the drive, both magazines, and the mailslot. It has two degrees of freedom: rotation and translation. The rotation axis positions the picker platform in front of each location while the translation axis moves cartridges on and off of the picker platform.
Chapter 1 Introduction Supported Software Supported Software 1 The SuperLoader is compatible with most operating systems such as: • NetWare® • Windows® 2000 • Windows® 2003 • Windows® XP • Windows Server™ 2003 • Novell® • Solaris™ • HP-UX® • Linux® (Red Hat®, SuSe®, Caldera™, and TurboLinux®) • AIX™ The SuperLoader is also compatible with most popular backup software applications, including: • CAI ARCserve® • VERITAS™ NetBackup™ • VERITAS BackupExec™ • IBM® Tivoli® Storage Mana
Chapter 2 2 Installation and Configuration This chapter describes how to rack mount and configure the SuperLoader. Preparation 2 Before you install your new SuperLoader, unpack it carefully and inspect it for any damage that might have occurred during shipping. The SuperLoader Quick Start Guide included in the packaging describes all the necessary information to unpack and inspect your SuperLoader correctly. Please locate the SuperLoader Quick Start Guide and follow the directions.
Chapter 2 Installation and Configuration Preparation SCSI Bus Requirements 2 You must connect the SuperLoader to one of the following SCSI bus types: • Wide, SCSI-2, LVD • SE SCSI bus Note: The SuperLoader is not compatible with a High-Voltage Differential (HVD) SCSI bus. Your SCSI host adapter card must also support the SCSI bus type used to connect the SuperLoader. If you use a LVD SCSI bus, use a host adapter card with a connection for the VHDCI cable.
Chapter 2 Installation and Configuration Preparation • Installation Location Requirements 2 Bar code labels The SuperLoader is designed to fit in a standard 19-inch rack using either the long or short brackets (depending on the depth of the rack) or the optional slide rail kit. When choosing an installation location, make sure that it meets the criteria found in table 2 and table 3.
Chapter 2 Installation and Configuration Rack Mounting the SuperLoader Table 3 UL Criteria General Hazards Elevated Operating Ambient Temperature When installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than the room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the manufacturer’s maximum recommended ambient (TMRA).
Chapter 2 Installation and Configuration Rack Mounting the SuperLoader Only the stationary installation is included in this manual. Note: To mount the SuperLoader on the slide rail, refer to the SuperLoader Slide Rail Kit Installation Quick Start Guide shipped with the optional shelf assembly. The SuperLoader Slide Rail Kit Installation Quick Start Guide is also available on the Documentation CD or at www.Quantum.com.
Chapter 2 Installation and Configuration Rack Mounting the SuperLoader Figure 10 Clearance Requirements for Rack Mounting Minimum clearance to load or unload a magazine from the system 27.0” [686 mm] Minimum clearance to load a tape via the mailslot Clearance to door inside a rack 6.0” [152 mm] 2.0” [51 mm] FRONT Minimum clearance between the rear of the SuperLoader and the inside of the rack (using standard mounting brackets adjusted to their closest setting) Minimum side clearance (both sides) 1.
Chapter 2 Installation and Configuration Rack Mounting the SuperLoader General Preparation for Rack Mount Installation Take the following general safety steps before beginning either rack mount installation. 2 1 Lower the cabinet feet. 2 Extend the cabinet anti-tip device, if available. 3 Ensure that the cabinet and all rack mounted equipment have a reliable ground connection.
Chapter 2 Installation and Configuration Rack Mounting the SuperLoader • The following parts shipped with the rack: • Eight clip nuts • Eight screws Figure 11 Required Parts for Installation Support brackets (74-60605-01) Short SuperLoader brackets (74-60604-03) Long SuperLoader brackets (74-60604-01) Support bracket screws 2 Install two clip nuts, 1.75 in. (44.
Chapter 2 Installation and Configuration Rack Mounting the SuperLoader Figure 12 Installing Two Clip Nuts Rail Rail Clip nut Outer covers of the rack 1.75 in (44.45 mm) Rail Clip nut 3 Select the long or short SuperLoader brackets (depending on the depth of the rack), and then attach them to the rear of the SuperLoader (see figure 13).
Chapter 2 Installation and Configuration Rack Mounting the SuperLoader Figure 13 Attaching SuperLoader Brackets SuperLoader (SuperLoader DLT illustrated) Screws (10-32 x 1/4 only) SuperLoader bracket 22 SuperLoader User’s Guide
Chapter 2 Installation and Configuration Rack Mounting the SuperLoader 4 Using rack screws, attach a support bracket to the clip nuts on each rear rail (see figure 14.) Note: Be sure to attach the support brackets correctly; the side of the bracket with only two holes should be secured to the rail. Tighten the screws just enough to hold the support brackets firmly against the rail while still allowing the support bracket to be slightly shifted by hand.
Chapter 2 Installation and Configuration Rack Mounting the SuperLoader 5 With the help of a second installer, insert the SuperLoader into the rack so that the SuperLoader brackets slide into corresponding support brackets on the rear rails and the tabs at the front of the SuperLoader align flush with the clip nuts on the front rails (see figure 15). Caution: Do not release the front end of the SuperLoader until it can be secured to the rack.
Chapter 2 Installation and Configuration Rack Mounting the SuperLoader 6 While the other installer holds the front end of the SuperLoader, secure the SuperLoader in the rack by doing the following: a Figure 16 Front Alignment Secure the front end of the SuperLoader to the rack using four rack screws (two per tab) as shown in figure 16. Tighten the screws just enough to secure the SuperLoader to the front rails.
Chapter 2 Installation and Configuration Making the SCSI Connection 8 When the SuperLoader is level, tighten all screws securing the SuperLoader to the rack. This includes the following: • Four screws securing the SuperLoader tabs to the front rails. • Four screws securing the support brackets to the rear rails. • Four screws securing the SuperLoader brackets to the support brackets. Making the SCSI Connection 2 The SCSI connection allows the host computer to communicate with the SuperLoader.
Chapter 2 Installation and Configuration Making the SCSI Connection 4 Install the supplied VHDCI SCSI cable to the double-stacked SCSI connector on the back of the SuperLoader/DCA and tighten the screws. You can install the SCSI cable in either port. Figure 18 Making the SCSI Connection Double-stacked SCSI connector (SuperLoader DLT) Note: Double-stacked SCSI connector (SuperLoader LTO) Notice that the connector on the end of the cable is offset.
Chapter 2 Installation and Configuration Powering On the SuperLoader After you have made the SCSI connection, you need to connect the SuperLoader’s power cable and then power on the SuperLoader (see Powering On the SuperLoader). Powering On the SuperLoader 2 A power cable was supplied with your SuperLoader. Carefully inspect it and make sure that it is the correct one for your country or region.
Chapter 2 Installation and Configuration Powering On the SuperLoader Once the power-on sequence completes and the SuperLoader is ready, the LCD lists the SuperLoader options that are present and the Ready LED is steady green. Note: When the SuperLoader is idle for a while, the company logo appears, the LCD backlight turns off (into power-save mode), and the drive type (if known) or the date and time appears.
Chapter 2 Installation and Configuration Configuration • If the SuperLoader does not power on successfully, check the following: • Power switch is on • Power cable is inserted correctly • SCSI bus is terminated • SCSI cable is connected to the SuperLoader and host computer • No error code appears on the SuperLoader LCD If you cannot resolve the problem yourself, contact your service representative or Quantum Customer Support.
Chapter 2 Installation and Configuration Configuration To Disconnect Power from AC Mains: 2 1 Press the power switch on the front panel and hold for approximately five seconds. 2 When the LCD screen goes blank, push the AC power switch on the back of the SuperLoader to the OFF position (the 0 is pressed). Note: The SuperLoader power inlet serves as the disconnect device.
Chapter 2 Installation and Configuration Setting SCSI ID To configure the SuperLoader, you must verify the setup of the following: • SCSI ID(s). For the SuperLoader DLT and SuperLoader SDLT, there is a single SCSI ID. For the SuperLoader LTO, there are separate SCSI IDs for the drive and the loader.
Chapter 2 Installation and Configuration Setting SCSI ID Figure 22 Main Menu (LCD) Status Commands Configuration Diagnostics 3 On the Configuration submenu, scroll to SCSI ID and press Enter. Figure 23 Configuration Menu (LCD) SCSI ID Ethernet Time Change Mode Cleaning Tape DLT/SDLT to change Enter to Continue SCSI ID Drive: 5 LTO SCSI ID Loader: 4 4 Scroll to the number you want to set as the SuperLoader’s SCSI ID, then press Enter. Cycle Power new SCSI ID appears on the LCD.
Chapter 2 Installation and Configuration Setting Ethernet Setting Ethernet 2 Ethernet is the method the SuperLoader uses to access a network. With an Ethernet connection, you can remotely access the SuperLoader over the network to which it is connected.
Chapter 2 Installation and Configuration Setting Ethernet 2 On the Configuration menu, scroll to Ethernet, then press Enter. 3 On the Ethernet submenu, scroll to Set IP, then press Enter. 4 Scroll to DHCP, then press Enter. Please reboot to use DHCP appears on the LCD. 5 Press and hold the power button on the front panel until System Shutdown Please Wait appears on the LCD. Power Off appears on the LCD, then the SuperLoader shuts off. 6 Press the power button again to power on the SuperLoader.
Chapter 2 Installation and Configuration Setting Ethernet Figure 26 Static IP Selection DHCP Static IP 010.050.021.018 5 At each position of the IP address, use the up and down arrows to change the value of each digit. Press Enter to advance the cursor to the next digit. Note: If you make a mistake, press Escape to backspace to the digit you want to change. 6 When you have advanced through all of the digits of the IP address, the SuperLoader displays Enter to save. 7 Press Enter.
Chapter 2 Installation and Configuration Setting Ethernet Subnet Mask 2 Creating a subnet mask is a method to split IP networks into a series of subgroups, or subnets, to improve performance and security. To Set a Subnet Mask: 2 1 On the main menu, scroll to Configuration, then press Enter. Figure 27 Main Menu (LCD) Status Commands Configuration Diagnostics 2 On the Configuration menu, scroll to Ethernet, then press Enter. 3 On the Ethernet submenu, scroll to Set Subnet Mask, then press Enter.
Chapter 2 Installation and Configuration Setting Ethernet 6 When you have advanced through all of the digits of the IP address, the SuperLoader displays Enter to save. 7 Press Enter. SUB addr changed to appears on the LCD. You do not need to reboot the SuperLoader. 8 Press Escape or Enter to return to the Ethernet submenu. IP Gateway 2 An IP gateway is a device that converts data to the IP protocol. To Set an IP Gateway: 2 1 On the main menu, scroll to Configuration, then press Enter.
Chapter 2 Installation and Configuration Setting Ethernet 4 At each position of the gateway address, use the up and down arrows to change the value of each digit. Press Enter to advance the cursor to the next digit. Note: If you make a mistake, press Escape to backspace to the digit you want to change. 5 When you have advanced through all of the digits of the IP address, the SuperLoader displays Enter to save. 6 Press Enter. GW changed to appears on the display. You do not need to reboot the SuperLoader.
Chapter 2 Installation and Configuration Setting Ethernet Figure 32 Set IP Server SNMP Server Address 255.255.255.255 4 At each position of the SNMP server address, use the up and down arrows to change the value of each digit. Press Enter to advance the cursor to the next digit. Note: If you make a mistake, press Escape to backspace to the digit you want to change. 5 When you have advanced through all of the digits of the IP address, the SuperLoader displays Enter to save. 6 Press Enter.
Chapter 2 Installation and Configuration Setting Ethernet To Set a Time Server: 2 1 On the main menu, scroll to Configuration, then press Enter. Figure 33 Main Menu (LCD) Status Commands Configuration Diagnostics 2 On the Configuration menu, scroll to Ethernet, then press Enter. 3 On the Ethernet submenu, scroll to Set Time Server, then press Enter. The cursor automatically appears at the first digit. Figure 34 Setting a Time Server Time Server Address 192.005.041.
Chapter 2 Installation and Configuration Setting the Time Setting the Time 2 The system time is displayed by the On-board Remote Manager and it is used internally when logging events and errors. The system time is either regular time or power-on time. Regular time is Month/Date/Year Time, for example Nov/21/2004 19:28. Power-on time is Power On Cycles/ Power On Hours.
Chapter 2 Installation and Configuration Setting the Time To Set the Time Zone: 2 1 On the main menu, scroll to Configuration, then press Enter. Figure 35 Main Menu (LCD) Status Commands Configuration Diagnostics 2 On the Configuration menu, scroll to Time, then press Enter. 3 On the Time submenu, scroll to Set Timezone, then press Enter. The Time Zone screen appears, allowing you to set the hours. The cursor automatically appears at the first digit.
Chapter 2 Installation and Configuration Setting the Time Figure 37 Setting a Time Zone (Minutes) Time Zone: set hrs GMT -6:00 5 Scroll to set the number of minutes’ difference between your local time and GMT, then press Enter. The new time zone is set. 6 Press Escape or Enter as necessary to return to the main menu. To Set the Date and Time: 2 1 On the main menu, scroll to Configuration, then press Enter.
Chapter 2 Installation and Configuration Setting the Time Figure 39 Setting the Date and Time YYY.MM.DD.HH.MM 2002.01.01.12.00 Use 24 hour format Time zone GMT -6:00 4 The first four digits represent the current year. At each position of the year, use the up and down arrows to change the value of each digit. Press Enter to advance the cursor to the next digit. Note: Throughout this procedure, if you make a mistake, press Escape to backspace to the digit you want to change.
Chapter 2 Installation and Configuration Setting the Change Mode Setting the Change Mode 2 You can set the SuperLoader to either Random or Sequential. The default control mode is Random. In Random Mode, you (or the backup software) can specify which cartridge you want to use and where you want it to go. You will probably use this mode the most. The Sequential Mode supports certain backup applications that do not manage media.
Chapter 2 Installation and Configuration Setting the Change Mode 2 On the Configuration menu, scroll to Change Mode, then press Enter. The mode options appear. A check mark appears next to the currently enabled mode. 3 Do one of the following: • To leave the mode the same, press Escape. • To modify the change mode, scroll to the mode to which you want to set the SuperLoader and press Enter. Reboot to enable new mode appears on the LCD.
Chapter 2 Installation and Configuration Setting the Change Mode To Start Sequential Mode Operation: 2 1 On the main menu, scroll to Commands, then press Enter. Figure 41 Main Menu (LCD) Status Commands Configuration Diagnostics 2 On the Commands menu, scroll to Sequential Ops, then press Enter. 3 On the Sequential Ops submenu, scroll to Start, then press Enter. Moving first tape to drive appears on the LCD.
Chapter 2 Installation and Configuration Setting Security To Resume Sequential Mode Operation: 2 1 On the main menu, scroll to Commands, then press Enter. Figure 43 Main Menu (LCD) Status Commands Configuration Diagnostics 2 On the Commands menu, scroll to Sequential Ops, then press Enter. 3 On the Sequential Ops submenu, scroll to Resume, then press Enter. Moving next tape to drive appears on the LCD.
Chapter 2 Installation and Configuration Setting Magazines To Set the Security Option: 2 1 On the main menu, scroll to Configuration, then press Enter. Figure 44 Main Menu (LCD) Status Commands Configuration Diagnostics 2 On the Configuration menu, scroll to Security, then press Enter. 3 On the Security submenu, scroll to Security. If a check mark appears after the work, the security option is on. If no check mark appears, the security option is off. 4 To change the setting, press Enter.
Chapter 2 Installation and Configuration Setting Magazines v20 Firmware and the SuperLoader LTO 2 The v20 autoloader firmware was written to allow ISV packages to correctly identify the configuration of LTO-based SuperLoaders. This firmware release does not require changing the existing versions of the drive code. After installing v20 and configuring your SuperLoader LTO (see Setting Magazines), your one-magazine SuperLoader will be identified properly by the leading ISV packages.
Chapter 2 Installation and Configuration Passwords Passwords 2 Many operations on the SuperLoader are password-protected to ensure data integrity. You can set passwords to administrator level and to operator level. Operator-level users have access to the Commands and Status menus. Administrator-level users have access to all functionality. Note: Passwords must be exactly six numeric characters long. The default is 000000 for both the administrator and operator password.
Chapter 2 Installation and Configuration Passwords Figure 46 Password Screen Login as Administrator 0 ****** 7 At each position of the password, use the up and down arrows to change the value of each number. Press Enter to advance the cursor to the next number. Note: If you make a mistake, press Escape to backspace to the digit you want to change. 8 Press Enter. The textbox above the asterisk disappears and another textbox appears above the next asterisk.
Chapter 2 Installation and Configuration Passwords 54 SuperLoader User’s Guide
Chapter 3 Tape Cartridge Use 3 Your SuperLoader uses magnetic tape technology to collect, backup, and archive data. Magnetic tape is made of flexible plastic that is coated with a ferromagnetic material on one side. A read/write head in the tape drive discharges electrical impulses onto the moving ferromagnetic surface, recording data as bits of positive and negative polarity. Therefore, it is important to protect the tape from magnetic fields by properly caring for them.
Chapter 3 Tape Cartridge Use Tape Cartridges Defined Tape Cartridges Defined 3 Magnetic tape comes in many sizes and shapes. Your SuperLoader uses DLTtape™ IV, Super DLTtape I (SDLT I), Super DLTtape II, or Ultrium™ format tape (LTO). The type of drive installed in your SuperLoader determines which tape you use. Caution: Do not load Super DLTtape II cartridges into a SDLT 220 or SDLT 320 drive. The Super DLTtape II may become lodged in the drive.
Chapter 3 Tape Cartridge Use Tape Cartridges Defined For the SDLT 600 tape drive, use Super DLTtape II cartridges. Super DLTtape II provides a storage capacity of up to 300 GB (native) per cartridge in the SDLT 600. The tape shell is blue in color and has a distinctive look (see figure 48). Note: The Super DLTtape cartridge has a keying feature to ensure it cannot be loaded into previous generation DLT drives.
Chapter 3 Tape Cartridge Use Tape Cartridges Defined Figure 48 SDLT II Cartridge SDLT II Cartridge (for SDLT 600 drives) For the Hewlett-Packard (HP) LTO tape drive, use Ultrium format tape cartridges, generation 1 or 2. Ultrium format tape cartridges (see figure 49) provide a native storage capacity of 100 GB (generation 1) or 200 GB (generation 2) per cartridge.
Chapter 3 Tape Cartridge Use Tape Maintenance Tape Maintenance 3 To greatly reduce the chance of problems with your tape cartridges or damage to your tape drive, follow the guidelines as listed in the appropriate tape product manuals supplied with the cartridges. The Write-Protect Switch 3 All DLT tape cartridges have a write-protect switch (see figure 50) to prevent accidental erasure of data.
Chapter 3 Tape Cartridge Use Tape Drive Cleaning Table 4 shows the status of the indicator and the results for each writeprotect switch position. Table 4 Write-Protect Switch Positions Write-Protect Switch Position Write-Protect Indicator Result Write-Protected Visible Data cannot be written to the tape. Existing data on the tape cannot be overwritten. Additional data cannot be appended to the media.
Chapter 3 Tape Cartridge Use Tape Drive Cleaning To clean your tape drive, you need to use a cleaning tape. The cleaning tape looks similar to a data tape, except the tape shell is a generally a different color, such as beige. Note: Insert the Cleaning Tape 3 If Auto Clean is not enabled using the SuperLoader, you should not allocate a slot for the cleaning tape through the SuperLoader. Instead, allocate a slot through your application.
Chapter 3 Tape Cartridge Use Tape Drive Cleaning To Insert an LTO Cleaning Tape Through the Mailslot: Note: 3 This process is for the SuperLoader LTO with firmware version v20 or later, and the SuperLoader DLT with firmware versions v45 or later. 1 On the main menu, scroll to Configuration, then press Enter. 2 On the Configuration submenu, select Auto Clean, then press Enter. The system displays a magazine map (see figure 51) and prompts you to select a location for the cleaning tape.
Chapter 3 Tape Cartridge Use Tape Drive Cleaning Storing the Cleaning Tape (DLT/SDLT Only) in a Magazine 3 Storing your DLT/SDLT cleaning tape in a magazine is a good practice. When you store the cleaning tape, you can use it in the following ways: • You can use it later for manual cleaning (see Manual Cleaning (DLT/ SDLT Only)).
Chapter 3 Tape Cartridge Use Tape Drive Cleaning Eject the Cleaning Tape 3 You need to eject the cleaning tape from the SuperLoader under the following conditions: • If you do not want to store the cleaning tape in a magazine slot after manually cleaning the tape drive (DLT/SDLT only) • If the cleaning tape has expired When the tape has been used up, Cleaning Tape Expired appears on the front panel LCD.
Chapter 3 Tape Cartridge Use Tape Drive Cleaning Methods Tape Drive Cleaning Methods 3 You can clean your tape drive in three ways: Manual Cleaning (DLT/SDLT Only) 3 • Manual cleaning (DLT/SDLT only) • Auto Clean • Software If neither Auto Clean nor the backup software’s cleaning option are enabled, and the drive requires cleaning, the SuperLoader displays a cleaning message on the LCD. Note: This process is for the SuperLoader DLT with firmware versions prior to v45.
Chapter 3 Tape Cartridge Use Tape Drive Cleaning Methods 5 On the Command submenu, scroll to Cleaning Tape, then press Enter. 6 On the Cleaning Tape submenu, scroll to Unload from Drive, then press Enter. The SuperLoader removes the cleaning tape from the tape drive. 7 When you have finished manually cleaning the tape drive, do one of the following: Auto Clean 3 • Store it to its magazine slot (see Storing the Cleaning Tape (DLT/ SDLT Only) in a Magazine).
Chapter 3 Tape Cartridge Use Tape Drive Cleaning Methods Before you enable the Auto Clean option, you must designate which slot contains the cleaning cartridge and load the cleaning cartridge into that slot. If you have not done this, the SuperLoader will not allow you to enable Auto Clean. To Set Auto Clean: 3 1 On the main menu, scroll to Configuration, then press Enter. 2 On the Configuration submenu, scroll to Cleaning Tape, then press Enter.
68 SuperLoader User’s Guide Super DLTtape I Super DLTtape II Key Cleaning Tape Key DLTtape III DLTtape IIIXT DLTtape IV DLTtape VS1 Super DLTtape I Super DLTtape II M E D I A 110 | 11 SDLT 220 160 | 16 300 | 36 SDLT 600 15 |1.5 DLT 2000XT SDLT 320 10|1.
Chapter 4 SuperLoader Operation 4 This chapter describes how to operate the SuperLoader. You can operate the SuperLoader by any of the following methods: • SuperLoader’s front panel • Ethernet On-board Remote Management • Host backup software The front panel is located on the front of the SuperLoader and must be operated manually. The Ethernet connection allows you to perform administrative functions remotely using On-board Remote Management.
Chapter 4 SuperLoader Operation Front Panel Components Front Panel Components 4 The front panel includes a blue backlit LCD, four function keys (▲ [scroll up], ▼ [scroll down], Enter, and Escape), and two LEDs. Function Keys 4 Use the function keys to navigate through the menu and select options. Use the up and down scroll buttons to position the cursor next to the item you want. Once the cursor is in place, press Enter to select the item.
Chapter 4 SuperLoader Operation Front Panel Menus LCD 4 The screen displays a scrolling menu that allows you to access information and execute commands. Note: When the SuperLoader is idle for a few minutes, the logo screen saver appears on the LCD. Press any function key to bring up the top-level menu. The four menus displayed on the LCD are circular menus. That is, you can scroll through the options using either the up or down scroll buttons.
Chapter 4 SuperLoader Operation Front Panel Menus Figure 53 SuperLoader DLT Menu Tree Structure Status AutoLoader Status Commands Configuration SCSI ID Eject Tape to Mail Slot Error Logs Ethernet Hard Set IP Version By Barcode Element Status By Location DHCP From Drive Static IP Drive Status Right Magazine Version Left Magazine Ethernet Enter (Mail Slot) To Drive To Location Move Inventory Enter Password Administrator Load to Drive Unload from Drive Enter Cleaning Tape Eject Cleaning
Chapter 4 SuperLoader Operation Front Panel Menus Figure 54 SuperLoader LTO Menu Tree Structure Status AutoLoader Status Commands SCSI ID Eject Tape to Mail Slot Version By Barcode Element Status By Location Drive Right Magazine Version Left Magazine Flex IO Error Logs Hard SCSI ID Loader Soft Update Set IP DHCP Static IP Set Subnet Mask Enter (Mail Slot) Diagnostics SCSI ID Drive Ethernet From Drive Status Ethernet Configuration Set Gateway Halt Test Self Test Health Check Picker
Chapter 4 SuperLoader Operation Front Panel Menus All the functionality accessed from the scrolling menu is passwordprotected. Two levels of security are built into the menu. The lower-level security is the operator level and the higher-level security is the administrator level. There is one password for each level. The administrator password allows access to all the functionality available. The operator password allows access to all the functionality in the Command and Status submenus.
Chapter 4 SuperLoader Operation Front Panel Functionality Configuration Menu 4 Diagnostics Menu 4 Using the Configuration menu, you can perform the following procedures. The list of procedures follows the order of the Configuration menu. • Setting SCSI ID on page 32 • Setting Ethernet on page 34 • Setting the Time on page 42 • Setting the Change Mode on page 46 • Set Data Compression on page 98. • Set Security Options on page 118 • Updating the System on page 99.
Chapter 4 SuperLoader Operation Front Panel Functionality To Enter a Password: 4 Security must be turned on before you can enter a password (see Set Security Options on page 118). 1 On the main menu, scroll to Commands, then press Enter. 2 On the Commands submenu, scroll to Enter Password, then press Enter. 3 On the Enter Password submenu, scroll to: • Operator to enter an operator-level password. • Administrator to enter an administrator-level password. 4 Press Enter.
Chapter 4 SuperLoader Operation Front Panel Functionality 9 Press Enter to submit your password. You return to the Enter Password submenu. If you submitted an incorrect password, Incorrect appears on the LCD and the row of asterisks reappears so that you can re-enter the password. When you enter a password, all password-protected functionality is available until you log out (see Logout). If you do not use the front panel for a period of time, the logo reappears on the LCD.
Chapter 4 SuperLoader Operation Front Panel Functionality Typically, when you first install your SuperLoader, you load your cartridges into the magazines and then load the magazines into the SuperLoader. However, you can insert and eject cartridges individually using the mailslot, or you can eject a magazine, manually load and unload cartridges, then load the magazine back into the SuperLoader. The SuperLoader automatically detects the presence of a cartridge in the magazine slot.
Chapter 4 SuperLoader Operation Front Panel Functionality Note: For the SuperLoader DLT, push in the cartridge until you meet resistance. The cartridge will be about two inches (5.0 cm) inside the mailslot, and only the end of the cartridge will be visible through the mailslot door. For the SuperLoader LTO, push in the cartridge completely. The door cover drops and lightly taps your fingers when the cartridge is inserted completely.
Chapter 4 SuperLoader Operation Front Panel Functionality 4 Scroll to the slot where you want to store the cartridge, then press Enter. After Load cartridge appears on the LCD, a countdown appears. You have 20 seconds to load a cartridge through the mailslot before it re-locks. The SuperLoader automatically loads the cartridge into the selected slot. Note: If the load cartridge function fails, the cartridge ejects and you will have to perform steps 3 and 4 again.
Chapter 4 SuperLoader Operation Front Panel Functionality To Eject a Cartridge by Bar Code: 4 1 On the main menu, scroll to Commands, then press Enter. 2 On the Commands submenu, scroll to Eject, then press Enter. 3 On the Eject submenu, scroll to Cartridge, then press Enter. 4 Scroll to By Barcode. A bar code label appears. 5 Scroll to the label that corresponds to the cartridge you want to eject. Press Enter. An hourglass appears on the LCD as the cartridge you want is ejected from the mailslot.
Chapter 4 SuperLoader Operation Use of Magazines and Magazine Blanks Use of Magazines and Magazine Blanks 4 The SuperLoader will not run unless both magazine openings are properly closed. One way that you can close the openings is to use two magazines. If you use only one magazine, then you must fill the other magazine opening with a magazine blank for the unit to become operational.
Chapter 4 SuperLoader Operation Use of Magazines and Magazine Blanks 4 Grasp the magazine by the handle with one hand and slide it out, supporting it underneath with the other hand. Note: Install a Magazine 4 Once you eject a magazine, you must fully remove it or fully reinstall it before power off the SuperLoader. To install a magazine into the SuperLoader, use the following procedure.
Chapter 4 SuperLoader Operation Use of Magazines and Magazine Blanks The magazine is correctly installed when you feel it click into place and the front is flush with the front panel. Left Mag Inserted or Right Mag Inserted appears on the LCD. The SuperLoader automatically runs an inventory. Caution: Be careful not to turn the knob at the top of the magazine while, as shown in figure 57, the magazine is partially inserted into the SuperLoader. Doing so may cause damage to the magazine or SuperLoader.
Chapter 4 SuperLoader Operation Use of Magazines and Magazine Blanks Figure 59 View of Magazines View of right side of right magazine Knob Knob View of right side of left magazine Caution: While you can load and unload a cartridge without fully removing the magazine, it is recommended that you fully remove the magazine. If the magazine is not fully removed, do not rotate the magazine.
Chapter 4 SuperLoader Operation Use of Magazines and Magazine Blanks 1 To load cartridges in the magazine, center a slot within one of the six openings located on the side of the magazine. Figure 60 Cartridge Orientation (SDLT Shown) Correct orientation of cartridge relative to the magazine 2 Properly orient the cartridge. Note: There is a keying feature in each slot that only allows you to fully insert the cartridge one way. 3 Fully insert the cartridge into the slot.
Chapter 4 SuperLoader Operation Use of Magazines and Magazine Blanks To Unload Cartridges from a Fully Ejected Magazine: 4 You can remove a cartridge in the same manner as you insert it. Use the knobs to center the desired slot(s) in the openings on the side of the magazine. Using your thumb and index finger, pull out the cartridge. You will feel a small resistance but continue to pull the cartridge until it comes free.
Chapter 4 SuperLoader Operation Use of Magazines and Magazine Blanks Figure 62 Top of Magazine Two marks Use edge of frame as reference To Identify a Slot: 4 Each slot has an identification number that is exposed when the slots are in the upper section of the magazine. You can see the identification mark on the top side of the magazine. Each slot has a unique identification number that corresponds to the side on which the magazine is operating.
Chapter 4 SuperLoader Operation Use of Magazines and Magazine Blanks Figure 63 Identifying a Magazine Slot (SDLT Shown) Top of magazine view Left side slot number Right side slot number SuperLoader User’s Guide 89
Chapter 4 SuperLoader Operation View Status Information View Status Information 4 From the scrolling menu, you can view the following information: View SuperLoader Status 4 • SuperLoader status • Firmware version • Element status • Tape drive status • Tape drive version • Ethernet information The SuperLoader status provides information about: • Whether a magazine is installed or not • SCSI connection status • Ethernet connection status • Whether a bar code reader is installed or not
Chapter 4 SuperLoader Operation View Status Information Figure 64 LCD Messages Magazines: L=* R=* Loader: ONLINE Drive: ONLINE Mode: Random Barcode Reader: * DLT/ SDLT SCSI ID 4 Magazines: L=* R=* Mode: Random Barcode Reader: * LTO Table 6 describes the meaning of each message. Table 6 SuperLoader Status Magazines L=* The left magazine is present. R=* The right magazine is present. Loader (DLT/SDLT Only) ONLINE The SuperLoader is available for use. OFFLINE The SuperLoader is not available.
Chapter 4 SuperLoader Operation View Status Information View Firmware Version To view the current firmware version, use the following procedure. 4 To View the Firmware Version: 1 On the main menu, scroll to Status, then press Enter. 2 On the Status submenu, scroll to Autoloader, then press Enter. 3 On the SuperLoader submenu, scroll to Version, then press Enter. A list of messages similar to figure 65 appears. Figure 65 Firmware Version Display Firmware: VX.
Chapter 4 SuperLoader Operation View Status Information To View an Element’s Status: 4 1 On the main menu, scroll to Status, then press Enter. 2 On the Status submenu, scroll to Autoloader, then press Enter. 3 On the SuperLoader submenu, scroll to Element Status, then press Enter. The following appears: Figure 66 Element Status *Drive: QWC159 *Mailslot: QWC189 Picker: Enter to View Magazines 4 Press Enter. A map of all the magazine slots appears.
Chapter 4 SuperLoader Operation View Status Information Figure 68 Element Status Label: QWC159 Move Slot 5 To: *Slot 16 Esc to Exit Note: View Tape Drive Status 4 The Move command appears only if the security is disabled or if you are logged in as Administrator or Operator. a If you want to move the cartridge scroll until the location you want to move to appears under TO:, then press Enter. b If you do not want to move the cartridge, press Escape.
Chapter 4 SuperLoader Operation View Status Information Table 8 Tape Drive Status View Tape Drive Version 4 SCSI ID Indicates the drive’s SCSI ID number. Loader LUN (DLT/SDLT only) Indicates the Logical Unit Number of the media changer device. Compression Indicates whether the tape drive compression is enabled or disabled. To view the tape drive version, use the following procedure. To View the Tape Drive Version: 4 1 On the main menu, scroll to Status, then press Enter.
Chapter 4 SuperLoader Operation View Status Information Table 9 Tape Drive Version View Ethernet Information Product Type Indicates the type of drive installed (DLT1, SDLT 220, SDLT 320, SDLT 600, or HP Ultrium 1). Policy (DLT/SDLT Only) Indicates the version of the policy processor for the tape drive, typically the tape drive firmware version. Servo (DLT/SDLT Only) Indicates the servo processor firmware version. Version (LTO Only) Indicates the version number of the drive.
Chapter 4 SuperLoader Operation View Status Information Table 10 Ethernet Information Messages View Flex I/O Information MAC address The unique network identifier associated with the SuperLoader. IP address Indicates the static IP address or currently assigned dynamic IP address. The text DHCP displays in this case. Network Indicates whether the SuperLoader is connected to the network or not. To view the Flex I/O information, use the following procedure.
Chapter 4 SuperLoader Operation Run Inventory Flex I/O Status: Indicates the type of Flex I/O card that is installed Version: Indicates the current version of the Flex I/O firmware. Run Inventory 4 The SuperLoader automatically runs an inventory whenever you power it back on or insert a magazine. An inventory checks each magazine slot, the drive, the picker, and the mailslot to determine if a cartridge is present. If so, it also reads the bar code label, if possible.
Chapter 4 SuperLoader Operation Updating the System Compressing the data means that the SuperLoader can write twice as much data to the same amount of tape. Compression also increases the performance of the data transfers from or to the SCSI bus. Typically you will want to leave this option enabled. Note: If the data that you are writing to the tape is already compressed, the compression option will expand the data rather than compress it.
Chapter 4 SuperLoader Operation Updating the System 3 On the Configuration submenu, scroll to System Update, then press Enter. An hourglass appears on the panel display, then a 20-second countdown appears. 4 Insert the Firmware Upgrade Tape into the mailslot. The SuperLoader automatically loads the upgrade tape into the tape drive. Messages appear on the display panel to indicate the update’s progress. The update typically takes two or three minutes.
Chapter 4 SuperLoader Operation Updating the System Figure 73 Accessing the Backup Copy of Firmware (SuperLoader DLT Shown) If jumpers are vertical, change them to horizontal. If jumpers are horizontal, change them to vertical. To Change the Position of the Jumpers: 4 1 Remove the DCA. For more information on this procedure, refer to the SuperLoader Drive Carrier Assembly (DCA) Replacement Quick Start Guide. 2 Change the jumpers from vertical to horizontal or horizontal to vertical.
Chapter 4 SuperLoader Operation On-board Remote Management On-board Remote Management 4 Your SuperLoader’s firmware includes an Ethernet interface to allow remote administration of the SuperLoader. The interface, called On-board Remote Management, includes a Web server that provides an HTMLbased GUI designed for ease of use. Many of the operations that you can perform from the front panel you can also perform remotely using On-board Remote Management.
Chapter 4 SuperLoader Operation On-board Remote Management Figure 74 On-board Remote Management Home Page Click Status to update the status information. Status Information Status Information4 Status information appears on the right-hand side of the Home page and every page of On-board Remote Management except the Updates page. The status information is updated automatically every 60 seconds. So changes to the status appear in the status window update, but may take approximately 60 seconds to refresh.
Chapter 4 SuperLoader Operation On-board Remote Management Time Display 4 The time displayed is either regular time or power-on time. Regular time is Month/Date/Year Time, such as Nov/21/2003 19:28. Power-on time is Power On Cycles (POC)/Power On Hours (POH), such as POC:00121, POH: 00002:07:45. • POC (5-digit number) is the number of times the system has booted since it was manufactured. • POH is the number of hours, minutes, and seconds that the system has been on since the current boot occurred.
Chapter 4 SuperLoader Operation Commands Page Commands Page 4 You can move tapes, run a system inventory, reset the picker to its home position, or perform sequential operations from the Commands page.
Chapter 4 SuperLoader Operation Commands Page Moving Tapes 4 From a remote location, you can request that a tape be moved from one position to another. To Move a Tape: 4 1 On any On-board Remote Management page, click Commands. 2 From the drop-down menu under From:, select the current location of the tape that you want to move. Note: You can also click the slot on the graphic to select it. From the drop-down menu under To:, select the location to which you want to move the tape, then click submit.
Chapter 4 SuperLoader Operation Commands Page Sequential Operations 4 The Sequential Operations Mode supports certain backup applications that do not manage media. During backup, when one cartridge is read or written to the end of the tape, the SuperLoader automatically returns that cartridge to its slot and loads the cartridge from the next higher numbered slot to the tape drive to be read or written to.
Chapter 4 SuperLoader Operation Configurations Page Configurations Page 4 The Configurations page includes a submenu on the left-hand side of the page. When you click Configurations, the following page appears. Figure 77 Screen for Configurations Page You can set the System Operations, Networking, and Security options from this page.
Chapter 4 SuperLoader Operation Configurations Page System Operations Options When you click System Operations, the following page appears. 4 Figure 78 Systems Operations Page SCSI ID 4 You can change the SuperLoader’s and tape drive’s SCSI ID from On-board Remote Management.
Chapter 4 SuperLoader Operation Configurations Page To Change the SCSI ID: 4 1 On any On-board Remote Management page, click Configurations from the banner. Figure 79 Screen for Configurations 2 From the drop-down list under SCSI ID, click the number to assign for the new SCSI ID. Both the autoloader and drive IDs must be unique on the SCSI bus. 3 Click submit. You must perform a system reset before the new SCSI IDs take effect, or you can use the front panel to power cycle your machine.
Chapter 4 SuperLoader Operation Configurations Page Set the Mode 4 To set the Mode on the SuperLoader, use the following procedure. To Set the Mode: 4 1 On any On-board Remote Management page, click Configurations from the banner. Figure 80 Setting the Mode 2 Under Mode, the current mode is marked. To change the mode, select a different option. The Sequential Cycle check box is ignored if Sequential Mode is not selected. 3 Click submit.
Chapter 4 SuperLoader Operation Configurations Page View the Compression Setting To view the Compression Setting on the SuperLoader, use the following procedure. 4 To View the Compression Setting: 4 1 On any On-board Remote Management page, click Configurations from the banner. • If a check mark appears in the box next to Compression, compression is enabled. To disable compression, click the box to remove the check mark.
Chapter 4 SuperLoader Operation Configurations Page Set the Cleaning Mode 4 To enable the Auto Clean function, you must also designate a full slot for the cleaning tape cartridge. If a slot has not been designated, the box displays None. To designate the cleaning tape slot: 4 1 Load a cleaning tape into an empty slot using the Commands page (see Commands Menu on page 74). 2 Enable Auto Clean. Note: If Auto Clean is disabled, the cleaning tape will be automatically ejected via the mailslot.
Chapter 4 SuperLoader Operation Configurations Page The element addresses vary depending on which magazine is configured. If Left or Right is selected, and both magazines are physically installed, the front panel and On-board Remote Manager will allow user access to the other magazine, but the SCSI host will not have access. To set the Magazine option: 4 1 On the main menu, scroll to Configuration, then press Enter. 2 On the Configuration menu, scroll to Magazines, then press Enter.
Chapter 4 SuperLoader Operation Configurations Page The SuperLoader LTO and the SuperLoader DLT with an SDLT 600 drive have the ability to keep track of time when powered off. All other SuperLoaders must be reset after each power up. The time can be reset automatically if a time server is configured (see Set Networking Options). Otherwise, the time can be set manually from the front panel or through the On-board Remote Manager. The time zone setting is not lost when powered off.
Chapter 4 SuperLoader Operation Configurations Page To Set the System Time (for all other SuperLoader models): 4 1 Using the first drop-down list next to Time Zone, select the number of hours’ difference between your local time and Greenwich Mean Time (GMT). Note: For example, if you live in Colorado, the time difference is -6 hours in the summer and -7 hours in the winter (see appendix C on page 251).
Chapter 4 SuperLoader Operation Configurations Page 6 In the Hour textbox, type the current hour, in 24-hour format. 7 In the Minute textbox, type the current minute. 8 Click submit. Set Networking Options 4 When you originally installed the SuperLoader, you set the Ethernet configurations through the front panel. However, you can change them through the On-board Remote Management tool.
Chapter 4 SuperLoader Operation Configurations Page 3 If a check mark appears in the box next to DHCP, the dynamic IP address option is enabled. To set a static IP address: a Clear the check box to remove the check mark. b In the IP address fields, type the static IP address, using the Tab key to move from box to box. 4 If no check mark appears in the box next to DHCP (Dynamic Host Configuration Protocol), the static IP address option is enabled.
Chapter 4 SuperLoader Operation Configurations Page Figure 84 Setting Security Options To Reset the Front Panel Password: 4 1 On any On-board Remote Management page, click Configurations from the banner. 2 On the secondary menu, click Security. 3 Select the check box next to Reset Front Panel Password. A check mark appears. 4 Click submit.
Chapter 4 SuperLoader Operation Configurations Page To Set a Password: 4 When you enter your password on the SuperLoader’s front panel there is no associated username. However, when you click any menu heading on the On-board Remote Management’s home page, you are prompted for a user name and password. The default username and password is guest and guest. The text entry is case sensitive.
Chapter 4 SuperLoader Operation Configurations Page Figure 85 Setting Authorized Client List Under Client Authorization Control is a list of the IP addresses that are authorized to perform On-board Remote Management for this specific unit. There are two sets of IP address boxes. You can individually enable/disable and configure each set. If enabled, each set can be used to specify either a range of IP addresses or a pair of specific IP addresses that are allowed to administer this unit.
Chapter 4 SuperLoader Operation Configurations Page Figure 86 Disabling Sets 4 Type the IP addresses in the boxes. 5 Click submit. To Set the Client Overlap Control: 1 On any On-board Remote Management page, click Configurations from the banner. 2 On the secondary menu, click Security.
Chapter 4 SuperLoader Operation Configurations Page Figure 87 Setting Client Overlap Control 3 Select a security option from the Client Overlap Control options: • No Locking allows multiple users to access the system and issue requests. • Full Locking allows only one user to access the system and issue requests. • Time-based Locking allows only one user to access the system and issue requests with the lock expiring after a designated amount of inactivity (in seconds).
Chapter 4 SuperLoader Operation Diagnostics Page Diagnostics Page 4 From the Diagnostics page, you can run the loader tests. Run Diagnostic Tests To run diagnostic tests on the SuperLoader, use the following procedure. 4 To Run a Diagnostic Test: 4 1 On any On-board Remote Management page, click Diagnostics from the banner. 2 From the Test drop-down menu, select the diagnostic test that you want to run.
Chapter 4 SuperLoader Operation Diagnostics Page 3 Specify a loop count if desired. 4 Click submit. 5 While the test is running, you can view the status of the test. Under View Diagnostic Test Progress, click View Status. A separate screen indicates which test is running and the current status of the diagnostic test. Figure 89 View Test Status 6 To refresh the status information, click Diagnostics and then click View Status again.
Chapter 4 SuperLoader Operation Diagnostics Page Figure 90 Viewing Error or History Logs 3 Under View Error and History Logs, click View Logs. You can also save the logs to a file by clicking Save Logs. If you save the logs to a file, you must select a destination folder within 60 seconds. Note: Identify SuperLoader 4 These logs are valuable for assessing problems. Service personnel may want to use these logs.
Chapter 4 SuperLoader Operation System Updates Page Perform a System Reset 4 You can perform a system reset by clicking System Reset under System Reset. A system resets takes at least 3 minutes if there is a tape in the drive, or approximately 30 seconds otherwise. You will use system reset when making SCSI ID changes, mode changes, magazine, and IP address changes. System Updates Page Perform System Updates 4 4 You can browse to find system updates and then upload the updates.
Chapter 4 SuperLoader Operation System Updates Page 128 SuperLoader User’s Guide
Chapter 5 Troubleshooting 5 Errors that you may experience with your SuperLoader can range from severe hardware damage to simple connection problems. Before you return your SuperLoader to Quantum or your service provider, you may be able to fix the problem yourself by following some basic troubleshooting procedures. This chapter describes how to troubleshoot common errors.
Chapter 5 Troubleshooting Before Contacting Quantum Support Table 12 describes the probable cause and suggested action for each problem that you may encounter. Table 12 Suggested Actions for Performance Problems Problem Probable Cause Suggested Action The front panel does not display information. The connection to the LCD has failed. • Use the On-board Remote Management to troubleshoot error. The user starts a code update from the front panel without inserting a tape. • Power cycle the unit.
Chapter 5 Troubleshooting Before Contacting Quantum Support Problem The front panel and light indicators do not turn on. Probable Cause Suggested Action • Verify that the SuperLoader is plugged in. • Verify that the power switch on the back is turned on. • Verify that the DCA is locked into the SuperLoader chassis with the four screws supplied. • Contact your Service Provider or Quantum Support. The front panel does not display information, but light indicators above the front panel are turned on.
Chapter 5 Troubleshooting Before Contacting Quantum Support Problem The SuperLoader does not communicate with the host system via the SCSI bus. Probable Cause Suggested Action • Verify that the SCSI cables are connected to the rear of the SuperLoader and that the correct LVD host controller card is installed. • Verify that the SCSI cables are not damaged or crimped and the total SCSI cable length is not exceeding the maximum required length.
Chapter 5 Troubleshooting Before Contacting Quantum Support Problem The SuperLoader does not communicate with the Host system via the Ethernet. Probable Cause Suggested Action • Verify that the Ethernet cable is connected to the correct hub. • Verify the Ethernet configuration settings via the front panel. If the DHCP server is available, Ethernet status should indicate DHCP, otherwise you must set a unique IP address and mask.
Chapter 5 Troubleshooting Contacting Quantum Technical Support Problem Probable Cause The application software reports an error while reading or writing a piece of media. Suggested Action • Try a different piece of media. • From the On-board Remote Management Diagnostic page, execute the Write/Read Tape Drive test. • Issue a System Reset either by using the On-board Remote Management Diagnostic System Reset or cycle the power from the front panel. • Contact your Service Provider or Quantum Support.
Chapter 5 Troubleshooting Returning Units for Repair Returning Units for Repair 5 If the problem with your SuperLoader is so severe that you cannot troubleshoot the problem, return the SuperLoader, or any of its parts, for repair. This section describes what steps you need to take before returning the unit. Note: Return Authorization Process 5 If you cannot troubleshoot the problem, you must first call Quantum Customer Support to receive authorization.
Chapter 5 Troubleshooting Returning Units for Repair Upon receiving the above information, Quantum’s Customer Service staff will provide a RA number, and ship the new part directly to the customer within 48 hours. The customer should then take the bad part and return it in the same shipping box the good part was shipped in. Please mark all shipping containers and shipping documents used for the return of the product prominently with the RA number. This ensures prompt handling upon receipt by Quantum.
Chapter 5 Troubleshooting Returning Units for Repair Package Standards 5 Improper packaging may result in additional damage to the returned product. It is extremely important that the return shipment meets the packaging specifications to ensure continued warranty service. If you require additional packaging materials, contact Quantum Customer Support. Damage During Shipment 5 If you feel your product was damaged during shipment, you may wish to file a claim with your carrier.
Chapter 5 Troubleshooting Returning Units for Repair Freight Charges 5 Returned product must be sent to Quantum with the freight charges prepaid, whether the product is in- or out-of-warranty. Replacement and repaired products will be shipped freight prepaid by Quantum.
Chapter 5 Troubleshooting How to Return the SuperLoader for Service How to Return the SuperLoader for Service 5 If you need to return the SuperLoader to the factory for service, first verify which customer replaceable unit (CRU) that you need to return and return only that CRU, not the entire SuperLoader.
Chapter 5 Troubleshooting How to Return the SuperLoader for Service To Remove the SuperLoader from the Rack: 5 1 Loosen the four screws that connect the two support brackets to the two SuperLoader brackets. Figure 92 Removing the SuperLoader from the Rack Rear rail Disconnect support bracket to SuperLoader bracket SuperLoader bracket 2 Loosen the four screws on the front of the SuperLoader that attach the two front tabs (support brackets) to the front rails.
Chapter 5 Troubleshooting How to Return the SuperLoader for Service Figure 94 Connecting Support Brackets Support bracket SuperLoader bracket Screws Rear rail 4 While supporting the front of the SuperLoader, remove the four front screws. Caution: Injury may occur if the unit is not supported when you remove the front screws. The screws are holding up the front of the unit.
Chapter 5 Troubleshooting To Pack the SuperLoader Figure 95 Removing the Brackets Screws SuperLoader (SDLT model) SuperLoader bracket 7 Place the SuperLoader into the original packaging box. If you no longer have the original packaging, contact your service representative to purchase the packaging kit.
Chapter 5 Troubleshooting To Pack the SuperLoader Figure 96 Shipping Materials Front Foam insert (one for each side of the autoloader) Accessory kit Carton 1 Place the antistatic bag over the SuperLoader. 2 Place one of the foam endcaps onto one side of the SuperLoader. Place the second foam insert onto the other side of the SuperLoader and make sure the pieces fit snugly onto the SuperLoader. Note: One end of the foam insert has a curved piece.
Chapter 5 Troubleshooting Check for Errors 5 Place any necessary paperwork on top of the SuperLoader inside the box. 6 Close and seal the box. 7 Place the shipping label on the box. Check for Errors 5 Errors are problems that occur while operating the SuperLoader. They prevent the SuperLoader from completing a specific action. When an error occurs, two things can happen: • No error message appears, but the SuperLoader fails to complete the action.
Chapter 5 Troubleshooting Check for Errors Figure 97 Error Flowchart No Is there an error? No corrective action required Yes Check Application logs No Is the problem related to the motion of cartridges within the SuperLoader? Is the problem related to the operation of the tape drive? Yes Yes Check Tape Drive logs Check SuperLoader logs SuperLoader User’s Guide 145
Chapter 5 Troubleshooting SuperLoader Error Logs Note: While there are other types of logs besides error logs, the other types of logs will not help you troubleshoot errors. Instead, they provide you with basic information (see appendix A, Basic Information Logs). • SuperLoader Error Logs • Tape Drive Error Logs on page 165 SuperLoader Error Logs 5 The SuperLoader generates four types of logs. For troubleshooting errors, you will only use one type, Hard Error logs.
Chapter 5 Troubleshooting SuperLoader Error Logs Screen Display Error Code TX Wait error 04 TX Size error 05 TX Group error 06 TX EVT Timeout 07 TX Option error 08 TX QUE error 09 TX QUE Timeout 0A TX QUE Full 0B TX SEM error 0C TX SEM Timeout 0D TX Thread error 0E TX Priority err 0F TX No Memory 10 TX Start error 10 TX Delete error 11 TX Resume error 12 TX Caller error 13 TX Suspend error 14 TX Timer error 15 TX Tick error 16 TX Activate error 17 TX Thresh error
Chapter 5 Troubleshooting SuperLoader Error Logs 148 Screen Display Error Code TX Suspend Lifted 19 SYS Cmd started 20 SYS Failure 21 SYS Busy 22 SYS Timeout 23 SYS SW err 24 SYS HW err 25 SYS Msg snd id err 26 SYS Msg bad 27 SYS Msg param bad 28 SYS Inv element 29 SYS Inv elem status 2A SYS Element tbl bad 2B SYS Global corrupt 2C SYS Stack corrupt 2D SYS Stack low 2E SYS Stack ovflw 2F SYS POST fail 30 SYS Watchdog fail 31 SYS PWR on/restart 32 SYS PWR down 33
Chapter 5 Troubleshooting SuperLoader Error Logs Screen Display Error Code SYS Performance 35 SYS Asyc stop 36 SYS Cleaning error 37 SYS 12C Device Error 38 SYS offline 39 SYS Door locked 3A SYS Open front 3B SYS Over temp 3C SYS Drive Error 3D SYS Drv Load Err 3E SYS Drv Unload Err 3F Command in Progress 51 Unsupported Command 52 Command Failed 53 Device Not Ready 54 Invalid Element Address 55 Invalid Page Code 56 Invalid Test # 57 Exchange Command/Not Supported 58
Chapter 5 Troubleshooting SuperLoader Error Logs 150 Screen Display Error Code Source Element Empty 5C Magazine Not Present 5D Self Test Failure 5E Barcode Reader\Not Present 5F Internal Hardware\Error 60 No Volume Tag\Information Available 61 CUP In Progress 62 Unload Retry 63 Overtemp 64 Rejected Command 6E Communication Error 6F SRVO Failure A0 SRVO Reserved A1 SRVO HW/MTR timeout A2 SRVO SW error A3 SRVO Not calibrated A4 SRVO No src element A5 SRVO No mag A6 SRVO
Chapter 5 Troubleshooting SuperLoader Error Logs Screen Display Error Code SRVO DRV pth sns err AB SRVO MSdoor sns err AC SRVO MSdoor sol err AD SRVO Initialize err AE SRVO Event-1st err AF PKR Rot Sensor bad B0 PKR no Rot Flag B1 PKR Rot Flag bad B2 PKR Trans Sensor bad B3 PKR Trans Sns1 bad B4 PKR Trans Sns2 bad B5 PKR Trans Flag bad B6 PKR Rot cal lost B7 PKR Trans cal lost B8 PKR Rot lost B9 PKR Trans lost BA PKR Rot pos error BB PKR Trans pos error BC PKR Dropped
Chapter 5 Troubleshooting SuperLoader Error Logs 152 Screen Display Error Code MTR SW error C1 MTR HW error C2 MTR Setup error C3 MTR Position error C4 MTR Direction error C5 MTR Runaway error C6 MTR Corrupt error C7 MTR Accel error C8 MTR Sensor noise C9 MTR Timeout CA MTR Skipping CB MTR Stalled CC MTR Jammed CD MTR Stopped CF MAG Solenoid bad D0 MAG Present Sns bad D1 MAG Pos Sensor bad D2 MAG Pos Sensor 1 bad D3 MAG Pos Sensor 2 bad D4 MAG Flag Missing D5 MAG
Chapter 5 Troubleshooting SuperLoader Error Logs Hard Error Log Display 5 Figure 98 Hard Error Log as Displayed via FTP and On-board Remote Management Screen Display Error Code MAG Multi slot 0 D8 MAG Tolerance D9 MAG Cal lost DA MAG Pos lost DB MAG Pos err DC MAG Slot pos error DE MAG Jammed cart DF You can retrieve Hard Error logs through On-board Remote Management. Partial information about Hard Error logs can be retrieved from the front panel and SCSI.
Chapter 5 Troubleshooting SuperLoader Error Logs Figure 99 Hard Error Log as Displayed on Front Panel and SCSI Formats Time: 17:24:06.001 Error: 002f0222 Context: 4802/ 00000000 Whenever the SuperLoader generates a Hard Error log, On-board Remote Management automatically displays the log information. For the other retrieval methods, you must request the information. To Retrieve Hard Error Log Information from the Front Panel: 5 1 On the main menu, scroll to Diagnostics, then press Enter.
Chapter 5 Troubleshooting SuperLoader Error Logs To Retrieve Hard Error Log Information from SCSI: 5 To retrieve Hard Error log information from SCSI, execute the Log Sense command and access log page 7. Hard Error Log Fields 5 Hard Error logs contain three main fields. By interpreting the information in these fields you can determine how to troubleshoot errors (see table 14). Table 14 Hard Error Log Fields Field Description Time Stamp The time the event occurred.
Chapter 5 Troubleshooting SuperLoader Error Logs Figure 100 Error Code Block Descriptor for Hard and Soft Event Logs Bits 31-30 Bits 29-28 Recovery Action Bits 27-24 Bits 23-20 Task ID Bits 19-16 Bits 15-12 Error Type Bits 11-8 Bits 7-4 Bits 3-0 Error Location Table 15 describes each field in error code. Table 15 Error Code Field Descriptions Field Description Recovery Action Defines what the SuperLoader will do based on the event that occurred.
Chapter 5 Troubleshooting SuperLoader Error Logs Field Description 06 Magazine Up Right 07 Loader 08 Bar Code Reader 09 Front Panel 0A IP 0B Diagnostic 0C Error 0D Code Update 0E PSP 0F PSP Timer 10 Volume Servo Manager 11 HTTP 12 SNTP 20 Idle 3e Watch Dog 3f Un-handle Interrupt Error: Defines the type of error or event that did occur. Follow the suggested actions to troubleshoot each type of error.
Chapter 5 Troubleshooting SuperLoader Error Logs Error Code Listing 5 Table 16 lists the possible errors and suggested actions. Table 16 Error Code Listing Error Description Suggested Actions 00-25 General Software flags • Check for a Hard Error log. If an error appears in the Hard Error log, power cycle the SuperLoader and run the Health test. • Check the Quantum Web site for firmware updates. • If all previous steps fail, contact Quantum Customer Support and/or replace the DCA.
Chapter 5 Troubleshooting SuperLoader Error Logs Error Description Suggested Actions 29 Invalid Element • Check the host device driver. • Check the host application. • Power cycle the SuperLoader. Repeat checks after power cycle. • If all previous steps fail, contact Quantum Customer Support and/or replace the DCA. 2A Invalid Element Status • Check the host device driver. • Check the host application. • Power cycle the SuperLoader. Repeat checks after power cycle.
Chapter 5 Troubleshooting SuperLoader Error Logs Error Description Suggested Actions 3B Open Front • Install the magazine or magazine blank. • Replace the magazine or magazine blank. (Try a second one if possible.) • If all previous steps fail, contact Quantum Customer Support and/or replace the chassis/picker assembly. 3C Over Temp • Verify that the temperature of the SuperLoader inlet air is within specifications. • Clear debris from any openings of the SuperLoader, both in the front and back.
Chapter 5 Troubleshooting SuperLoader Error Logs Error Description Suggested Actions 60-69 Internal communication events • Power cycle. Picker Servo Errors • Run the Health test. A0-A4 • If the previous steps fails, contact Quantum Customer Support and/or replace the DCA. • If repeated events appear in the Hard log, power cycle the SuperLoader. Repeat tests after power cycle. • If the previous steps fails, contact Quantum Customer Support and/or replace the chassis/picker assembly.
Chapter 5 Troubleshooting SuperLoader Error Logs Error Description Suggested Actions A7 Mailslot full • Verify that the magazine is installed correctly into the SuperLoader. • Remove and insert the magazine again. • Try a second magazine if possible. • Power cycle the SuperLoader. • If all previous steps fail, contact Quantum Customer Support and/or replace the magazine and/or the chassis/picker assembly.
Chapter 5 Troubleshooting SuperLoader Error Logs Error Description Suggested Actions AA Picker Cartridge Sensor Error • Perform calibration and confirm calibration is successful. • Run the Health test. • If the problem prevents the test from running, contact Quantum Customer Support and/or replace the chassis/picker assembly. AB Drive Path Sensor Error • Run the Health test. • Power cycle the SuperLoader.
Chapter 5 Troubleshooting SuperLoader Error Logs Error Description Suggested Actions C0 Unknown Motor Error • Run the Health test. • Power cycle the SuperLoader. • If all previous steps fail, contact Quantum Customer Support and/or replace the chassis/picker assembly. D0 Magazine Solenoid Bad • Check the Task ID in the hard log to determine if the problem is the right or left magazine. • Remove and insert the magazine. Verify that the magazine slides freely and clicks and locks into place.
Chapter 5 Troubleshooting Tape Drive Error Logs Error Description Suggested Actions D5-DE Cartridge flags located on the magazine may be bad or the sensor to detect the flags may have a problem. • Check the Task ID in the Hard log to determine if the problem is the right or left magazine. • Remove and insert the magazine. • Try a different magazine, if possible. • Make sure that the sensor is not blocked by debris. • Power cycle the SuperLoader.
Chapter 5 Troubleshooting Tape Drive Error Logs Figure 101 Example Tape Drive Error Log Event log number Event number or name POH/PC Event Log # 2 - Event: A401 [V80-0 4-AUG-1998] 000:03:52.153 POH/PC= 340/16 110013B9 571E0101 00400000 00130000 02D10000 00440000 00000000 220024CA 00000000 04720000 00000000 00000000 00000000 00000000 00000000 000000000 00000000 Figure 102 Example DLT1 Tape Drive Error Log Packet # 229 - Event: Dir RD Error [V46-0 ] Up Time: 000:02:05.
Chapter 5 Troubleshooting Tape Drive Error Logs Table 17 Tape Drive Field Descriptions Field Description Event Log Number A sequence number that indicates the order in which the event was logged. Event Number or Name The field appears in every event log, but varies depending on the event type. This field indicates the type of log. POH/PC The tracking information for how many power-on-hours (POH) the drive has had since it was shipped from Quantum.
Chapter 5 Troubleshooting Tape Drive Error Logs Figure 103 SCSI Check Condition Error Log Sense Key Media ID Event Log #6 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/ AddErr=340/16/13B9571E/1/80/02/ ASC/ASCQ Table 18 describes each of the SCSI Check Condition log’s specialized fields.
Chapter 5 Troubleshooting Tape Drive Error Logs Table 19 describes the sense keys. Table 19 Sense Key Field Definitions Sense Key Definition 0h No Sense. This is an indicator that the drive did not have an error but that the 1h Recovered Error. The drive had a recoverable error. This is one in which the 2h Not Ready. The drive is not ready for tape functionality. This is not reported in the drive log pages. 3h Medium Error. The drive was not able to read or write successfully to the tape.
Chapter 5 Troubleshooting Tape Drive Error Logs Sense Key Definition 6h Unit Attention. A condition exists that impacts the drive’s functionality. Examples include a SCSI Bus reset, or a transition from ready to not ready. A reset is required because Mode Page setting may change after a reset and the host will need to know that. This sense key is not logged in the drive logs. 7h Data Protected. The media currently in the drive is write protected. This can be 8h Blank Check.
Chapter 5 Troubleshooting Tape Drive Error Logs Table 20 describes the ASC/ASCQ fields. Table 20 ASC/ASCQ Field Description ASC/ASCQ Description Suggested Action 0C/00 Write Error. Drive was not • Problem may be the tape cartridge or the drive. Check logs to correlate A401/A501 events with media type and ID system logs. able to successfully write the customer data to the tape. • Run Tape Drive Write/ Read test with two pieces of media. If test fails, replace DCA. 11/00 Unrecoverable Read Error.
Chapter 5 Troubleshooting Tape Drive Error Logs ASC/ASCQ Description Suggested Action 80/00 Calibration Error. The drive failed calibration. • Recommend using a cleaning tape or try a different piece of media. If this persists it may be a drive problem. Look at the other drive logs to understand the failure action. Cleaning light should be on when this is reported. • Run Tape Drive Write/Read test with two pieces of media. If test fails, replace DCA. 80/01 Cleaning Required.
Chapter 5 Troubleshooting Tape Drive Error Logs Bugcheck Error Logs 5 Bugcheck Error logs typically indicate that the DLT firmware has reached a point in the decision process that requires a drive reset. There are 11 bugchecks, indicated by the Bugcheck Error field found in the event log’s first line.
Chapter 5 Troubleshooting Tape Drive Error Logs Table 21 Bugcheck Log Field Descriptions Field Description Event Number: The Event Number is one of the common first line fields explained in the Event Types sections. Below is a listing of the Bugchecks for each event number. Number Description B810 Library Port Communications problems — Library or Drive Problem. If the problem continues multiple times after you reset the drive, replace the DCA.
Chapter 5 Troubleshooting Tape Drive Error Logs Figure 105 Event Error Log V number Date Time stamp Event Log # 3 - Event: A401 [V80-0 4-Aug-1998] 000:03:52.153 POH/PC = 340/16 110013B9 571E0101 00400000 00130000 02D10000 00440000 00000000 220024CA 00000000 04720000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 Table 22 describes each of the Event Error log’s specialized fields.
Chapter 5 Troubleshooting A400: Read Error • A501: SDLT Hard Write Error on page 203 • A502: SDLT Loader Communication Error on page 205 • A503: SDLT Drive-Servo Error on page 206 • A507/A508: Directory Read Failure/Directory Write Failure on page 212 A400: Read Error 5 Read Error is a recorded event indication that the tape drive detected a condition in which the drive was not successfully able to read the data from a particular location on the media.
Chapter 5 Troubleshooting A400: Read Error Table 23 Read Error Field Descriptions Field Description Media ID Identifier placed on the media when the calibration tracks are written. This is used to help track which piece of media was in the drive at the time of the event. Media Format The value of this field defines the format or density the media is written.
Chapter 5 Troubleshooting A400: Read Error Cause Suggested Actions 5 This error could be due to one or more of the following: • A bad spot on the media • A failure of the drive to determine the data read from the tape was good due to CRC • Other indicators used by the drive to insure data integrity • The data originally written was not written correctly. Following is a list of suggested actions: 5 • Verify if multiple events on the same media occur, or multiple events on different media occur.
Chapter 5 Troubleshooting A401: Write Error A401: Write Error 5 Write Error is an event in which the tape drive detected a condition that the drive was not successfully able to write data to the media.
Chapter 5 Troubleshooting A401: Write Error Table 24 Write Error Field Descriptor Field Description Media ID Identifier placed on the media when the calibration tracks are written. Used to help track which piece of media was in the drive at the time of a failure. A new, unused, piece of media will have the media ID written on the first write command from BOT.
Chapter 5 Troubleshooting A401: Write Error Cause Suggested Actions 5 This error could be due to one or more of the following: • A bad spot on the media • A failure of the drive to determine the data written was good during the read after write Following is a list of suggested actions: 5 • Check the Media IDs. Multiple Media IDs may indicate that the drive is the problem. Similar media ID may indicate that the media is the problem. • Use a cleaning tape and try the same media again.
Chapter 5 Troubleshooting A402: Drive Error A402: Drive Error 5 Drive Error indicated the drive has detected something out of the ordinary during normal operations. If this is a hard error, the drive will not be functional for reading, writing, or successfully loading or unloading the media.
Chapter 5 Troubleshooting A402: Drive Error Table 25 Drive Error Log Field Descriptions Field Description Media ID Identifier placed on the media when the calibration tracks are written. Used to help track which piece of media was in the drive at the time of failure. Drive Error Code Drive Error Codes listed are listed only as major codes indicating a category of drive error types rather than listing all possible error codes.
Chapter 5 Troubleshooting A402: Drive Error Field Description 00B0h-00BFh Hardware Errors • Possible Drive or DCA problem 00C0h-00EFh Interrupt Trap Errors • Possible Drive or DCA problem, try multiple media 00E0h-00EFh Interrupt Trap Errors • Possible Drive or DCA problem 00F0h-00FFh Miscellaneous Errors • Possible Drive or DCA problem Drive Status (on Error) Bit Description 15 Drive is in the Process of using a Cleaning Tape 14 Drive has a Cartridge Inserted 13 Drive has No Tape Tens
Chapter 5 Troubleshooting A402: Drive Error Field Description 01 Drive is in the Process of Loading a tape but has not entered the calibration phase of the load 00 Drive is in the Process of Initializing (typical after power on or a total drive reset) POST Flags: 32-bit register to indicate the POST failure that failed. Figure 109 shows the breakdown of the 32-bit register. The next section indicates the fields and a brief description.
Chapter 5 Troubleshooting A403: Loader Log Following is a list of suggested actions: Suggested Actions 5 • Look for how frequent the events are being logged and how they relate to the media ID. Multiple events of this type would be an indicator that there may be a problem with the drive or the piece of media being used. • Run a Tape Drive Write/Read test and power cycle the unit.
Chapter 5 Troubleshooting A403: Loader Log Table 26 Loader Error Field Descriptions Field Description Media Loader Identifier Code to identify loader type Media Loader Unit Number Code to identify loader unit number Loader Error Loader error type Loader Command Status Status of the loader command that executed Loader Command Loader command that was executed Event Reference Number Number being used to count the number of events that have occurred Cause Suggested Actions 5 5 This error is
Chapter 5 Troubleshooting A404/A405: Calibration A404/A405: Calibration 5 A404 and A405 are related event logs regarding drive calibration. A405 is a continuation of A404. Both event logs contain 20 long words.
Chapter 5 Troubleshooting A404/A405: Calibration Field Description 14 Forward and Backward Offset of Calibration Tracks too Far Apart 13 Backward Offset of Calibration Tracks too Far Apart 12 Forward Offset of Calibration Tracks too Far Apart 11 Bottom Edge of Tape Found too Far From Bottom Head Stop location 10 Amplitude Calibration low 09 No Write Gate 08 2F Amplitude Out of Specification 07 Write Current Out of Specification 06 Resolution Calculation Failed 05 Tension Calculation Fa
Chapter 5 Troubleshooting A404/A405: Calibration Field Description 14 Calibration Failed (DLT 2000/4000 only) Vertical R/W Offset Okay (DLT7000/8000 only) 13 Calibration Successful, but a Cleaning Limit exceeded (DLT2000/4000 only) Azimuth R/W Offset is Okay (DLT7000/8000 only) 12 Desperation Read Mode (Drive not Calibrated to write but will attempt to read only) 11 Tilt Position Okay (DLT7000/8000 only) 10 Calibration Tracks Written 09 Tape Edge Found 08 Write Current Okay 07 Signal-to-No
Chapter 5 Troubleshooting A407: Directory Read Suggested Actions Following is a list of suggested actions: 5 • The data in the Cal Fail log word is critical to determine if the drive failed calibration and why. If the drive does a write from BOT, this failure is no longer important as the calibration information is overwritten with new data. • This event can be used to help understand why a drive may be getting multiple cleaning lights and if the cleaning lights are all related to calibration errors.
Chapter 5 Troubleshooting A407: Directory Read Figure 112 Directory Read Block Descriptor Long Word Byte 03 Byte 02 Byte 01 Called Mode 1 Format 2 3 Flags Status Status 2 4 5 Media ID 6-20 192 Byte 00 SuperLoader User’s Guide Status 3
Chapter 5 Troubleshooting A407: Directory Read Table 28 Directory Read Field Descriptions Field Description Called Mode What function was being performed when the event was logged. 1= Read of the Directory when Loading the tape. 2= Write of the Directory while Unloading the tape. 3= Write of Directory from BOT. This is the step in which the drive erases the directory when loading the media. This occurs after the directory was read during the tape load process.
Chapter 5 Troubleshooting A407: Directory Read Field Description 3 DIR Write Failed 4 Tape Format Mismatch 5 Event Log Generated 6 Tape Format Unknown 7 Non-Zero First Track (DLT 4000 Reserved) Status Results of the directory read from the media during the load of media. Status is also displayed in byte 18 of Request Sense Response.
Chapter 5 Troubleshooting A407: Directory Read Field Description Status 2 Status of the Directory located on the media at BOT. Reason for the directory event if due to the BOT directory. DLT keeps the master copy of the directory near BOT. Other directory information is maintained in EEPROM and at the EOT side of the media as back up if the BOT directory is lost.
Chapter 5 Troubleshooting A407: Directory Read Field Description Status 3 Directory Recovery Status (EEPROM directory status used for recovery) 01h = Recovered Directory, but pending validation 0Ah = No LBN 0 0Bh = Media ID of media and EEPROM directory do not match 0Ch = On Tape directory not empty 0Dh = Sync lock Mismatch 14h = Bugcheck during directory update Cause Suggested Actions 196 5 This is due to the DLT needing to rebuild the directory Following is a list of suggested actions: 5 • Thi
Chapter 5 Troubleshooting A408: Directory Write A408: Directory Write 5 Directory write provides information as to why the DLT tape drive was not successful in writing a directory to the media. If a drive fails to write a good directory the next drive to load the tape may log an A407 Event, and it may have excessively long response times to a space or locate SCSI command. Note: This event will not occur on SDLT tape drives.
Chapter 5 Troubleshooting A408: Directory Write Table 29 Directory Write Field Descriptions Field Description Called Mode What function was being performed when the event was logged. 1= Read of the Directory when Loading the Tape 2= Write of the Directory while Unloading the tape. 3= Write of Directory from BOT. This is the invalidation of the directory when loading the media. Media Format Format/Density the media is written.
Chapter 5 Troubleshooting A408: Directory Write Field Description 3 DIR Write Failed 4 Tape Format Mismatch 5 Event Log Generated 6 Tape Format Unknown 7 Non-Zero First Track (DLT 4000 Reserved) Status Results of the directory read from the media during the load of media. Status is also displayed in byte 18 of Request Sense Response.
Chapter 5 Troubleshooting A408: Directory Write Field Description Status 2 Status of the Directory located on the media at BOT. Reason for the directory event if due to the BOT directory. DLT keeps the master copy of the directory near BOT. Other directory information is maintained in EEPROM and at the EOT side of the media as back up if the BOT directory is lost.
Chapter 5 Troubleshooting A500: SDLT Hard Read Error A500: SDLT Hard Read Error 5 Read Error is a recorded event indication the tape drive detected a condition in which the drive was not successfully able to read the data from a particular location on the media.
Chapter 5 Troubleshooting A500: SDLT Hard Read Error Table 30 Hard Read Error/Hard Write Error Field Descriptions Field Description Media ID Random number used to identify tapes Physical Block Number (PBN) Physical block location where the error occurred. There is one physical block for each read/write head on each track. For example, if there are 4 separate heads and 10 tracks, there would be 40 physical blocks on a single point of that media.
Chapter 5 Troubleshooting A501: SDLT Hard Write Error Suggested Actions Following is a list of suggested actions: 5 • Verify if multiple events on the same media occur, or multiple events on different media occur. With this information you can determine if the failures is media caused or drive caused. • Make sure the event is not due to media being written badly by some other drive.
Chapter 5 Troubleshooting A501: SDLT Hard Write Error Tape Number 14 15 Retry Count 16 Logical Blk Num (LBN) Head Wear Hours BRC Head Wear Hours Table 31 Hard Read Error/Hard Write Error Field Descriptions Field Description Media ID Random number used to identify tapes Physical Block Number (PBN) Physical block location where the error occurred. There is one physical block for each read/write head on each track.
Chapter 5 Troubleshooting A502: SDLT Loader Communication Error Cause Suggested Actions 5 This error could be due to one or more of the following: • A bad spot on the media • A failure of the drive to determine the data read from the tape was good due to bad CRC Following is a list of suggested actions: 5 • Check the Media IDs. Multiple Media IDs may indicate the drive is the problem. Similar media IDs may indicate the media is the problem. • Use a cleaning tape and try the same media again.
Chapter 5 Troubleshooting A503: SDLT Drive-Servo Error Cause Suggested Actions 5 Description Value Parity Error 0x20 Framing Error 0x40 This error could be due to an internal communication error. Following is a list of suggested actions: 5 • Power cycle the unit. • If the problem repeats, perform an SuperLoader Random Access test. • If problem repeats, replace the DCA. A503: SDLT Drive-Servo Error 5 The Drive Servo Error occurs when the SDLT tape drive experiences Servo errors.
Chapter 5 Troubleshooting A503: SDLT Drive-Servo Error 6 Physical Block Number (PBN) 7-11 12 Power on Hours (LSW) 13 Head Wear Hours POST Flags (MSW) 14 15 Power on Hours (MSW) POST Flags (LSW) 16-36 Table 33 Drive Servo Error Field Descriptions Field Description Description Value Calibration Failure 0x15 Drive Command Time Out 0x09 Controller to Drive Interface 0x0A Drive Command Time Out 0x21 Drive Event 0x20 Drive Error Code: Error code from Servo processor Major Error Code Desc
Chapter 5 Troubleshooting A503: SDLT Drive-Servo Error Field Description 0020h-003Fh Initialization Errors Check Power If Repeating ensure no media loaded No Media and repeat drive replacement 0040h-004Fh Cartridge Insertion Errors Check Cartridge 0050-005F Cartridge Unload Errors Check Cartridge/Leaders 0060h-006F Cartridge Unload Errors Check Cartridge/Leaders 0070-007F Cartridge Extraction Errors Check Cartridge/Leaders 0080h-009Fh Servo Errors Possible drive, try multiple media 00A0h
Chapter 5 Troubleshooting A503: SDLT Drive-Servo Error Field Description 02 Drive did not buckle the tape when loading 01 Drive is unloading a tape 00 Drive is loading a tape LSW Bits Description 15 Drive is running a cleaning tape 14 Drive is ejecting a cartridge 13 Drive has No Tape Tension 12 Drive is in the Process of Calibration after loading a tape cartridge 11 Drive is in the Process of Rewinding the tape to BOT 10 Drive is at a End of Track 09 Drive is on the Correct Track and
Chapter 5 Troubleshooting A503: SDLT Drive-Servo Error Field POST Flags 210 Description 00 Drive is in the Process of Initializing (typical after power on or a total drive reset) MSW Bits Description 15 Unused 14 Unused 13 Unused 12 Unused 11 Unused 10 Unused 09 Unused 08 Unused 07 Unused 06 Unused 05 Unused 04 Unused 03 Unused 02 Unused 01 Unused 00 EEROM Bad LSW Bits Description 15 Unused 14 BOT LED bad 13 Unused SuperLoader User’s Guide
Chapter 5 Troubleshooting A503: SDLT Drive-Servo Error Field Cause Suggested Actions Description 5 5 12 A to D test failed 11 Unused 10 Unused 09 EEROM check sum failed 08 12 volts bad 07 Unused 06 Unused 05 PLL clock test failed 04 EEROM check sum failed 03 Code check sum failed 02 RAM test failed 01 Address Line test failed 00 RAM test failed This error could be due to grave failure to track the optical servo or electrical servo.
Chapter 5 Troubleshooting A507/A508: Directory Read Failure/Directory Write Failure A507/A508: Directory Read Failure/Directory Write Failure 5 These events indicate a possible problem in reading or writing to the tape directly.
Chapter 5 Troubleshooting A507/A508: Directory Read Failure/Directory Write Failure Table 34 Directory Read Failure/Write Failure Field Descriptions Field Description Called Mode Directory mode called from Mode Value READ on LOAD 1 WRITE on UNLOAD 2 WRITE from BOT 3 READ BOTH REVERSE 4 READ BOTH FORWARD 5 SuperLoader User’s Guide 213
Chapter 5 Troubleshooting A507/A508: Directory Read Failure/Directory Write Failure Field Description Save Format Tape format before reading directory New Format 214 Format Value TK85 0x0204 TK86 0x0208 DLT 2000 0x0210 DLT 4000 0x0220 DLT 7000 0x0240 DLT 8000 0x0280 DLT1 0x0290 SDLT 220 0x0300 SDLT 320 0x0310 SDLT 600 0x0320 Unknown 0x0000 Initial 0x0001 Tape format of the directory. For format values, see the Save Format field.
Chapter 5 Troubleshooting A507/A508: Directory Read Failure/Directory Write Failure Field Description Flags Directory flags Bits Description 14-31 Filler 13 Calibration On Load success 12 Lram directory stale 11 Tape direction rev 10 Directory stale 09 Retry needed 08 Directory clobbered 07 Non-zero first track 06 Unknown format 05 Event log 04 Format mismatch 03 Directory Write failed 02 LBN 0 found 01 Inhibit directory write 00 Read On Load complete SuperLoader User’s G
Chapter 5 Troubleshooting A507/A508: Directory Read Failure/Directory Write Failure Field Description Read Fail Status Status for Directory Read failures 216 Description Value Unknown 0x0 Retry failed 0x1 No Blocks 0x2 Goofy Blocks 0x3 No Block 0 0x4 Bad ECC 0x5 Directory Cell Recovery 0x6 Directory Cell stale 0x7 Directory Cell fail 0x8 Serpentine 0x9 Verify fail 0xA BOT fail 0xB BOT No Blocks 0xC BOT Bad ECC 0xD Indeterminate Blocks 0xE Could not correct 0xF System
Chapter 5 Troubleshooting A507/A508: Directory Read Failure/Directory Write Failure Field Description Status Media directory status EEPROM Status Media ID Description Value Directory unknown 0 No directory 1 Partial directory 2 Directory complete 3 Directory stale 4 EEPROM directory status Description Value Directory recovered 1 No LBN 0 10 Media ID mismatch 11 On Tape directory not empty 12 Sync Lock mismatch 13 Directory unreliable 20 Media ID from tape SuperLoader User’s
Chapter 5 Troubleshooting A507/A508: Directory Read Failure/Directory Write Failure Field Description EOT Status Directory status four Cause 218 Description Value Directory recovered 1 Directory attempt 2 Bad directory cell structure 10 Bad directory cell entry 11 Invalid track 12 Sync Lock mismatch 20 Track zero 21 Directory No Pair 30 Directory Zeroed 31 Directory Bad Revision 32 Directory Bad Media ID 33 Directory RSTO 34 5 This error could be due to one of the following
Chapter 5 Troubleshooting A507/A508: Directory Read Failure/Directory Write Failure Suggested Actions Following is a list of suggested actions: 5 • Check for other Write Errors. • Perform a Tape Drive Write/Read test with two pieces of media. If test fails, replace the DCA. • Perform a complete Drive Read Only test.
Chapter 5 Troubleshooting A507/A508: Directory Read Failure/Directory Write Failure 220 SuperLoader User’s Guide
Chapter 6 6 Diagnostics The POST and diagnostic tests are helpful tools for testing the SuperLoader’s functionality and for troubleshooting errors. With the results from the POST and diagnostic tests, you can determine how well the SuperLoader is working and locate any problems. The Diagnostics chapter describes the POST and its various tests. This chapter also explains how to perform diagnostic tests from the front panel and On-board Remote Management.
Chapter 6 Diagnostics POST POST Descriptions 6 Table 35 describes the different tests that the POST performs.
Chapter 6 Diagnostics Diagnostic Tests To Reboot the SuperLoader: 6 1 Hold down the Power button until System Shutdown Please Wait... appears. 2 Release the Power button. The SuperLoader turns off. 3 Press the Power button again to turn the SuperLoader on. POST runs automatically. Interpret the POST Results 6 While the POST is running, a progress indicator showing the name of the test displays on the front panel.
Chapter 6 Diagnostics Diagnostic Tests To Enter an Administrator Password: 6 1 On the main menu, scroll to Commands, then press Enter. 2 On the Command submenu, scroll to Enter Password, then press Enter. 3 On the Enter Password submenu, scroll to Administrator, then press Enter. The Login screen appears with a row of asterisks. A textbox appears above the first asterisk. 4 In the textbox, scroll to the first number of the password, then press Enter.
Chapter 6 Diagnostics Diagnostic Tests To Perform a Halt Test on On-board Remote Management: 6 1 Select Halt Test from the Diagnostics drop-down menu, and click submit. 2 Select View Status to see the results of the command. Test Stopped appears along with any text results.
Chapter 6 Diagnostics On-board Remote Management Diagnostic Tests from 30 seconds to several minutes to complete. The Health Check test displays an ongoing progress indicator while executing. When the test completes, either the message Test Successful appears or the message Test Failed and an error code appears. Proceed to step 4. 3 If you are not logged in, you will be asked to enter the Administrator password.
Chapter 6 Diagnostics On-board Remote Management Diagnostic Tests • Picker Test • Magazine Test • Inventory Test • Drive Read Test (only runs on SDLT) • Drive Write Test (only runs on SDLT) • Drive Read/Write Test Note: Diagnostics Using On-board Remote Management 6 On-board Remote Management allows you to request all diagnostic tests, but any tests that require a cartridge to be inserted will time-out unless someone manually inserts the cartridge at the appropriate time.
Chapter 6 Diagnostics On-board Remote Management Diagnostic Tests 228 SuperLoader User’s Guide
Appendix A Basic Information Logs A Whenever any system or application actions occur, the SuperLoader or tape drive generates logs recording the action. You can use some of these logs to troubleshoot errors. These logs are described in chapter 5, Troubleshooting. The other logs contain diagnostic and history information and are explained in this appendix. This appendix describes the logs for the SuperLoader and tape drives.
Appendix A Basic Information Logs SuperLoader Logs SuperLoader Logs 1 The SuperLoader generates seven types of logs. The following sections describe the first six types: • Soft Logs on page 236 • Update Logs on page 236 • Shadow Event Log on page 236 • Boot Logs on page 237 • OEM Logs on page 237 • ID Logs on page 237 The last type of log, Hard Error logs, are used for troubleshooting purposed and described in chapter 5, Troubleshooting.
Appendix A Basic Information Logs SuperLoader Logs SuperLoader logs have the following information in common. Common Information 1 Log Display 1 Figure 119 shows an example of how SuperLoader logs appear. Figure 119 Log Display Time stamp Error code Context Block 1, 007/370 entries @ 16 bytes each, wrap @ 000, erase @ 300 0000: 2001-Jun-27, 17: 23: 57. 333, Error: 00000001, Context: 0002 / 00000003 0001: 2001-Jun-27, 17: 24: 06.
Appendix A Basic Information Logs SuperLoader Logs Table 37 Basic Information (SuperLoader) Log Fields Field Description Time Stamp The time the event occurred. This field helps correlate the event with a possible application interruption. If the unit is unable to acquire the correct time/date from the SNTP time server or the front panel, the timestamp contains values indicating the power cycle number and the time an entry was written relative to that power cycle, listed as power on hours (POH).
Appendix A Basic Information Logs SuperLoader Logs Table 38 Error Code Field Descriptions Field Description Recovery Action Defines what the SuperLoader will do based on the event that occurred. • If the value is 0 the SuperLoader will continue operations since this is typically a soft recoverable event, or an event that is just recording a action for when the develop team is working on enhancements.
Appendix A Basic Information Logs SuperLoader Logs Field Description Task ID in (Hex) Description 0E PSP 0F PSP Timer 11 HTTP 12 SNTP 20 Idle 3e Watch Dog 3f Un-handle Interrupt Error Type Defines the type of error or event that did occur.
Appendix A Basic Information Logs SuperLoader Logs Field Description Code Description 3C Over Temp 3D Drive Error 3E Load Error 3F Unload Error 60-69 Internal communication events A0-A4 Picker Servo Errors A5 Source Element Empty A6 Source Magazine Missing A7 Destination Magazine Missing A8 Destination Element Full A9 Picker Full AA Picker Cartridge Sensor Error AB Drive Path Sensor Error AC Mail Slot Door Sensor Error AD Mail Slot Solenoid Error AE Unknown Servo Error A
Appendix A Basic Information Logs SuperLoader Logs Field Description Code Description D2-D4 Position Sensor Bad D5-DE Cartridge flags located on the magazine may be bad or the sensor to detect the flags may have a problem DF Jammed Cartridge Software Location ID Defines a location in the firmware internal to the task being performed. This ID is used by firmware engineering to identify what part of the actual firmware task detected the event.
Appendix A Basic Information Logs SuperLoader Logs Figure 121 Shadow Event Log Block 1, 001/001 entries @ 512 bytes each, wrap @ 000, erase @ 001 0000: EEROM Shadow: d9c9afff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff ffffffff: ffffffff: ffffffff: ffffffff: 00e00012: 0d549e03: c0a8147a: ffffffff ffffffff: ffffffff: c0a81412: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff ffffffff: ffffffff: ffffffff
Appendix A Basic Information Logs Tape Drive Logs Tape Drive Logs 1 The tape drive generates six types of logs. SCSI Check Condition Error logs, Bugcheck Error logs, and Event Error Logs are described in chapter 5 on page 129. This section describes the other tape drive logs. Tape drive logs have the following information in common. Common Information 1 Log Display 1 Partial information about tape drive logs can be retrieved from SCSI and On-board Remote Management (see figure 122).
Appendix A Basic Information Logs Tape Drive Logs Table 39 Tape Drive Field Descriptions Field Description Event Log Number A sequence number that indicates the order in which the event was logged. Event Number or Name This field appears in every event log, but varies depending on the event type. This field indicates the type of log. POH/PC The tracking information for how many power-on-hours (POH) the drive has had since it was shipped from Quantum.
Appendix A Basic Information Logs Tape Drive Logs Figure 123 POST Failures Event Log Last fail Event Log # 4 - PO / ST Error - Last Fail: 88021950 POH / PC = 527 / 71 70000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 Table 40 describes Post Failures Event Log fields.
Appendix A Basic Information Logs Tape Drive Logs Figure 124 DLT Drive Diagnostics Event Log Event Log # 5 - Diag ILOG: POH/PC = 6/3 Test: IWR-RD Time: 6:07, Sts-Miscompare DLT8000 ENt. Wr/Rd: 299545/169 Compare ON ErrRate Wr: 1.4145 / MB, Rd: 357. 14/ Gb pHWE: 0 pHRE: 0 4 - Chan. Wr Metrics Wr - CRC: 69091, 21 22 9 36 / 1 6 1 4 Wr - DO: 297, 9 13 12 10 / 12 17 14 12 4 - Chan.
Appendix A Basic Information Logs Tape Drive Logs • If an attempt to enter the code update routine was entered and not successful, the following log is displayed in the format of an Event log. Event Log#6-Event: CA02 [V60-0 14-AUG_1997] 000:00:04.
Appendix B Specifications B This appendix describes the specifications relating to the SuperLoader.
Appendix B Specifications SuperLoader Physical Specifications SuperLoader Physical Specifications 2 Rack Mount Height 3.5 inches (8.9 cm) Width 17.7 inches (45.0 cm) Length 29.71 inches (75.46 cm) Footprint 3.4 square feet (0.32 square meters) Weight (without media) 50 pounds (22.7 kg) Shipping 55 pounds (24.9 kg) The SuperLoader requires a standard 19-inch rack. With a mounting kit, the SuperLoader does not exceed 2U form factor.
Appendix B Specifications SuperLoader Performance Specifications Avg load time (after placing cartridge in drive) LTO=< 19 seconds SDLT=12 seconds (typical) DLT1=59 seconds (typical) Avg unload time (from BOT) LTO=< 19 seconds SDLT=12 seconds DLT1=17 seconds Max transfer rate DLT1=3 MB/sec. (native) SDLT 220 = 11 MB/sec. (native) SDLT 320 = 16 MB/sec. (native) SDLT 600 = 36 MB/sec. (native) HP LTO Gen I = 15 MB/sec. (native) HP LTO Gen II = 30 MB/sec.
Appendix B Specifications SuperLoader Power Specifications SuperLoader Power Specifications Line voltage 60 Hz system: 90 to 265 VAC; 50 Hz system: 90 to 265 VAC Line frequency 47 Hz to 63 Hz AC Input current 60 Hz system: 4.0 A (RMS) for 115 VAC 50 Hz system: 4.
Appendix B Specifications SuperLoader Environmental Specifications SuperLoader Environmental Specifications 2 Temperature Range (Dry Bulb) Operating +10ºC to +35ºC Non-Operating - 40ºC to +65ºC Temperature Variation Operating 10ºC per hour Non-Operating 20ºC per hour Humidity Operating 20% to 80% non-condensing Non-Operating 10% to 90% non-condensing Gradient 10% per hour without condensation Wet Bulb Operating 26ºC max Non-Operating 29ºC max Altitude Operating -500 to 10,000 feet (-15
Appendix B Specifications SuperLoader Vibration Specifications SuperLoader Vibration Specifications 2 Operating Swept Sine Vibration 5 to 500 Hz, 0.25 G, 0.01 inch (0.254 mm) to smooth crossover, 1 8ve/min, (X, Y, Z) axes Random Vibration 0.25 Grms, 5 to 500 Hz (X, Y, Z) axes Non-Operating Swept Sine Vibration 5 to 500 Hz, 0.75 G, 0.02 inch(0.51 mm) to smooth crossover, 1 8ve/min, (X, Y, Z) axes Random Vibration 1.
Appendix B Specifications SuperLoader Product Safety/Compliance SuperLoader Product Safety/Compliance 2 The SuperLoader complies with the following Electromagnetic Interference (EMI) standards and directives: • EEC Directive 89336 CE BS6527 (UK) • EN55022 (EU) • EN55024 (EU) • CFR 47, 1995 FCC Rules Part 15B Class B (MDOC) • IECS-003 Canada • V-3/97.
Appendix B Specifications SCSI Specifications SCSI Specifications 2 The SuperLoader uses an LVD SCSI connection. SCSI connectors are VHDCI SCSI connectors. All cables conform to SPI-4 (SCSI Parallel Interface-4), Revision 7. Please refer to this document for more information. SCSI Cable and Terminator Requirements 2 SCSI Cable Length 2 If the SuperLoader is the last device on the SCSI bus you must attach a terminator to the SCSI connector on the back panel of the SuperLoader.
Appendix C Time Zones C This appendix outlines the various times and time zones. This information is used to set the time.
Appendix C Time Zones Table 42 Times and Time Zones Country/Region Time Zone Time Canada/USA Newfoundland Standard Time GMT - 3:30 Newfoundland Daylight Time GMT - 2:30 Atlantic Standard Time GMT - 4:00 Atlantic Daylight Time GMT - 3:00 Eastern Standard Time GMT - 5:00 Eastern Daylight Time GMT - 4:00 Central Standard Time GMT - 6:00 Central Daylight Time GMT - 5:00 Mountain Standard Time GMT - 7:00 Mountain Daylight Time GMT - 6:00 Pacific Standard Time GMT - 8:00 Pacific Daylig
Appendix C Time Zones Country/Region Time Zone Time Mexico Time Zone I Standard Time GMT - 6:00 Time Zone I Summer Time GMT - 5:00 Time Zone II Standard Time GMT - 7:00 Time Zone II Summer Time GMT - 6:00 Time Zone III Standard Time GMT - 8:00 Time Zone III Summer Time GMT - 7:00 Time Zone IV Standard Time GMT - 7:00 Time Zone IV Summer Time GMT - 6:00 Central America (except Panama) Standard Time GMT - 6:00 Panama Standard Time GMT - 5:00 Colombia, Ecuador, Peru Standard Time G
Appendix C Time Zones Country/Region Time Zone Time Europe Western European Standard Time GMT Western European Summer Time GMT + 1:00 Central European Standard Time GMT + 1:00 Central European Summer Time GMT + 2:00 Eastern European Standard Time GMT + 2:00 Eastern European Summer Time GMT + 3:00 China/Hong Kong/Macau Standard Time GMT + 8:00 Japan, North Korea, South Korea Standard Time GMT + 9:00 Australia Eastern Standard Time GMT + 10:00 Eastern Daylight Time GMT + 11:00 Cent
Appendix D Regulatory Statements D FCC Statement 4 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Any modifications to this device—unless expressly approved by the manufacturer—can void the user’s authority to operate this equipment under part 15 of the FCC rules.
Appendix D Regulatory Statements Taiwan Statement • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help. Note: Additional information on the need to interconnect the device with shielded (data) cables or the need for special devices, such as ferrite beads on cables, is required if such means of interference suppression was used in the qualification test for the device.
Appendix D Regulatory Statements Japan Notice Japan Notice 4 Canadian Notice (Avis Canadien) 4 This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme Canadian Notice (Avis Canadien) This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Appendix D Regulatory Statements Product Safety Electrostatic Discharge Compliance with these directives implies conformity to the following European Norms (in brackets are the equivalent international standards): • EN55022 (CISPR 22) - Electromagnetic Interference • EN50082-1 (IEC801-2, IEC801-3, IEC801-4) - Electromagnetic Immunity • EN60950 (IEC950) - Product Safety Product Safety Electrostatic Discharge 4 To prevent damaging the system, be aware of the precautions you need to follow when settin
Appendix D Regulatory Statements Grounding Methods Grounding Methods 4 There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: Use a wrist strap connected by a ground cable to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 mega-ohm 10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
Appendix D Regulatory Statements Taiwan Battery Recycling Label 260 SuperLoader User’s Guide
Glossary A access Read, write, or update information on a storage medium, such as tape. access time The interval between the time a request for data is made by the system and the time the data is available from the drive. allocation The process of assigning particular areas of the media to particular data or instructions. archiving The removal of data from the computer system on to secondary storage media that is safely stored away.
Glossary base plate An aluminum die casting that acts as the support platform for the other modules and for the drive enclosure. The base plate is standard 5.25 inch (133.35 mm) full-high form factor and includes the precision mounting holds used to install Super DLTtape drives into a server or tape library. The TCM acts as the prime base plate for the Super DLTtape system. bus A communication pathway between components in a computer system. C C Celsius.
Glossary device According to SCSI specification, up to eight SCSI devices can be connected to a single SCSI bus. Each SCSI device contains a SCSI ID number that can be set to 0 through 7. device driver A low-level (usually kernel-mode) operating system component that enables a PC to communicate with peripheral devices such as fixed disk drives, CD-ROMs, and tape drives. Each kind of device requires a different driver. Device driver programs are loaded into memory at boot time.
Glossary error A message that occurs when there is a loss of ability to interpret recorded data. Usually due to magnetic issues or defects in or on the media. Error Correction Code See ECC. Error Detection Code See EDC. Ethernet a local-area network (LAN) protocol using high-speed communications at 10 megabits per second. external drive A drive mounted in an enclosure, separate from the computer system enclosure, with its own power supply and fan, and connected to the system by a cable. F F Fahrenheit.
Glossary full height Dimensions of a drive that meet standard height requirements, usually 3.25 inches (82.55 mm) for a tape or disk drive product. G GB Gigabyte. A unit of measure consisting of one billion bytes (one thousand megabytes). GHz Gigahertz. A measurement of frequency that equals one thousand million Hz, or one thousand MHz. Speeds for computer microprocessors, buses, and interfaces are often measured in GHz. H half height Standard drive size equivalent to half the vertical space of a 5.
Glossary interface A hardware or software protocol, contained in the electronics of the tape controller and tape drive that managed the exchange of data between the drive and computer. The most common interfaces for small computer systems are AT (IDE) and SCSI. internal drive A drive mounted inside one of a computer’s drive bays.
Glossary linear recording Recording technology in which data is written in tracks that run the length of the tape media. Contrast with helical scan technology which records data diagonally across the tape. M MB Megabyte. A unit of measurement equal to 1 million bytes. MCBF Mean Cycles Between Failures. This is average cycle count between possible failures.
Glossary millisecond (ms) One thousandth of a second (.001 sec.). minicomputer A somewhat out-of-date term used to describe a class of multi-user computer that was one notch below a mainframe system. Minicomputer popularity fell with the rise in popularity of the networked PC. Today’s server systems perform many of the functions that were once the domain of minicomputers. Mission Critical Applications that are vital to a company or organization’s well-being.
Glossary performance A measure of the speed of the drive during normal operation. Factors affecting performance are seek times, transfer rate, and command overhead. peripheral A device added to a system as a complement to the basic central processing unit (CPU), such as a disk drive, tape drive, or printer. POH Power-on Hours. The unit of measurement for mean time between failure (MTBF), expressed as the number of hours that the drive is powered on. See MTBF. POST Power-on Self Test.
Glossary S SCSI Small Computer System Interface. An American National Standards Institute (ANSI) interface between the computer and peripheral controllers. Apple MacIntosh systems and many UNIX operating system workstations use the SCSI interface. scalability Refers to the capability provided by the DLT tape drive family to read tapes from previous generations of drives. Allows users to upgrade to a faster, higher capacity DLT drive, yet still be able to read tape recorded on an older system.
Glossary soft error A faulty data reading that does not recur if the same data is reread from the disk or corrected by ECC. Usually caused by power fluctuations or noise spikes. stacker A tape automation system that sequentially loads and unloads tape cartridges. does not provide random access to cartridges of the data stored on them. stepper A type of motor that moves in discrete amounts with each electrical pulse. supply reel The reel of tape contained within the DLTtape cartridge.
Glossary TCP/IP Transmission Control Protocol/Internet Protocol. A communications protocol which ensures that the total amount of bytes sent is received correctly, and also provides the routing information. thin film A type of coating allowing very thin layers of magnetic material used on tape drive read/write heads. Media with thin film surfaces can store greater amounts of data. track A linear or angled pattern of data written on a tape surface.
Index A B A400, Read Error 175 basic information logs A401, Write Error 175 description 229 A402, Drive Error 175 for SuperLoader 230 A403, Loader Log 175 tape drives 238 A404/A405 Calibration 175 A407, Directory Read 175 A408, Directory Write 175 A500, SDLT Hard Read Error 175 A501, SDLT Hard Write Error 176 A502, SDLT Loader Communication Error 176 A503, SDLT Drive-Servo Error 176 A507/A508, Directory Read Failure/Directory Write Failure 176 acoustic and noise limits 249 ASC/ASCQ 168 Auto Clean
Index compression E data 98 setting with On-board Remote Management 112 configuration 30 Configuration menu, overview 75 configuring Ethernet (with On-board Remote Management) 117 ejecting magazine 82 tape cartridge 80 electrostatic discharge 258 element status viewing 92 contacting Quantum Technical Support 134 entering Control Mode environmental specifications 247 On-board Remote Management 111 setting 46 setting with On-board Remote Management 117 cooling fans 8 password 75 error codes descript
Index setting IP address (dynamic) 34 setting IP address (static) 35 viewing version 92 Firmware version viewing 92 status information 96 Ethernet configurations On-board Remote Management 117 Front panel stop diagnostic test 224 front panel Ethernet connection components 70 location 8 diagnostic tests 225 Ethernet information function keys 70 viewing 96 functionality 75 event error logs LCD 71 A400, read error 176 description 174 LEDs 70 function keys 4 example 175 overview 70 field desc
Index DLT firmware changes 241 I POST Failures 239 soft 236 identifying SuperLoader 146 slots 88 tape drives 165 inserting update 236 tape cartridge 78 installing magazine 83 M Inventory running 98 inventory magazine ejecting 82 On-board Remote Management 106 installing 83 loading 83 IP gateway location 5 setting 38 slot map 93 mailslot 3 maintenance J tape cartridge 59 jumpers, changing position 101 mechanical viewing version 92 menu Commands 74 L Configuration 75 Diagnostics 75 L
Index status information 103 On-board Remote Management 117 system operations 109 noise limits 249 system updates 127 time display 104 time zone 115 O On-board Remote Management Auto Clean 113 changing SCSI ID 117 P password Cleaning Mode 113 entering 75 client overlap control 122 Commands page 105 On-board Remote Management 103, 119 Configurations page 108 setting 52 configuring Ethernet 117 passwords diagnostic tests 224 configuring security 118 Control Mode 111 performance specifications
Index sequential operations R rackmounting 16 Recovery action, error code 156 removing SuperLoader from rack 140 requirements location 15 SCSI bus 14 UL 15 returning units 135 On-board Remote Management 107 setting Control Mode 46 data compression 99 date and time 44 Ethernet 34 Ethernet IP address (dynamic) 34 Ethernet IP address (static) 35 IP gateway 38 password 52 SCSI ID 32 security options 49 S SNMP server 39 subnet mask 37 safety electrostatic discharge 258 grounding methods 259 SCSI bus requir
Index element 93 Ethernet information 96 SuperLoader 90 tape drive 94 status information On-board Remote Management 103 viewing 90 status LEDs, see LEDs Status menu, overview 74 subnet mask T tape cartridge ejecting 80 inserting 78 maintenance 59 moving 80 moving with On-board Remote Management 125 write-protect switch 59 tape cartridge type setting 37 data 77 SuperLoader configuration 30 element status 93 powering on 28 rackmounting 16 removing from rack 140 return procedure 139 setting data compressi
Index U UL requirements 15 updating firmware 99 firmware from a tape 99 V vibration specifications 248 Viewing firmware version 92 viewing element status 92, 93 Ethernet information 96 firmware version 92 hardware version 92 mechanical version 92 status information 90 SuperLoader status 90 tape drive status 94 tape drive version 95 W write-protect switch tape cartridge 59 280 SuperLoader User’s Guide
