User's Manual

Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide 118
B0–BF Error Events related to the
picker not rotating or
translating properly
• Power cycle the autoloader.
• Contact customer support.
C0 Unknown Motor Error • Power cycle the autoloader.
• Contact customer support.
D0 Magazine Solenoid Bad • Check the
Task ID in the Hard Error log to determine
if the problem is the right or the left magazine.
• Remove and reinsert the magazine. Verify that the
magazine slides freely, and clicks and locks into
place.
• Power cycle the autoloader.
• Try a different magazine.
• If all previous steps fail, contact customer support.
D1 Magazine Present Sensor Bad • Check the
Task ID in the Hard Error log to determine
if the problem is the right or the left magazine.
• Remove and reinsert the magazine.
• Power cycle the autoloader.
• Make sure that the sensor is not blocked by debris.
• If all previous steps fail, contact customer support.
D2–D4 Position Sensor Bad • Check the
Task ID in the Hard Error log to determine
if the problem is the right or the left magazine.
• Remove and reinsert the magazine.
• Try a different magazine, if possible.
• Power cycle the autoloader.
• If all previous steps fail, contact customer support.
Error Type Description Suggested Actions