User's Manual

Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide 117
A8 Destination Element Full Verify the expected destination really does not have a
cartridge.
If destination is a magazine, install and remove a
cartridge from the selected slot and try again. If error
continues, replace the magazine.
If destination is the tape drive, verify the tape drive
does not have a cartridge.
Power cycle the autoloader.
If error continues, contact customer support.
If the cartridge is in the mailslot opening, remove it.
Verify that the mailslot is fully closed.
Verify that there is no debris in the mailslot opening.
A9 Picker Full Look in the front of the autoloader and confirm that
the picker is full.
Contact customer support.
AA Picker Cartridge Sensor Error Look in the front of the autoloader and confirm the
picker is full.
Contact customer support.
AB Drive Path Sensor Error Power cycle the autoloader.
Contact customer support.
AC Mail Slot Door Sensor Error Insert a cartridge into the autoloader via the mailslot.
Power cycle the autoloader.
If all previous steps fail, contact customer support.
AD Mail Slot Solenoid Error Insert a cartridge into the autoloader via the mailslot.
Power cycle the autoloader.
If all previous steps fail, contact customer support.
AE Unknown Servo Error Contact customer support.
AF Error Log Information Event No action required.
Error Type Description Suggested Actions