User's Manual

Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide 116
60–69 Internal communications
events
Power cycle.
If the previous step fails, contact customer support.
A0–A4 Picker Servo Errors If repeated events appear in the Hard Errors log,
power cycle the autoloader. Repeat test after power
cycle.
If all previous steps fail, contact customer support.
A5 Source Element Empty Verify that the expected source really does have a
cartridge.
•If the source is a magazine, replace the cartridge in
that slot with a different cartridge and try again. If
error continues, replace the magazine.
If source is the tape drive, verify the tape drive has a
cartridge and it was ejected.
Power cycle the autoloader.
If the error continues, contact customer support.
A6 Source Magazine Missing Verify that the magazine is installed correctly into the
autoloader.
Remove and reinsert the magazine again.
Try a second magazine, if possible.
Power cycle the autoloader.
If the error continues, contact customer support.
A7 Mailslot full Verify that the magazine is installed correctly in the
autoloader.
Remove and reinsert the magazine again.
Try a second magazine, if possible.
Power cycle the autoloader.
If all previous steps fail, contact customer support.
Error Type Description Suggested Actions