User's Manual

Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide 115
3D Drive Error Check the Drive Log Sense for drive errors. If the
drive is still logging errors, contact customer support.
If the drive is logging try a different piece of media.
If the drive fails with two different pieces of media,
contact customer support.
3E Load Error Verify that the cartridge does not have labels or other
matter anywhere on the cartridge except where labels
are expected to be placed.
Try to load a different piece of media.
If multiple pieces of media fail, contact customer
support.
3F Unload Error Verify that the cartridge does not have labels or other
matter anywhere on the cartridge except where labels
are expected to be placed.
Try to load a different piece of media.
If multiple pieces of media fail, contact customer
support.
49 Offline • No action required.
4A Door Locked No action required.
4B Open Front Install the magazine or magazine blank.
Replace the magazine or magazine blank (try a
second one if possible).
If all previous steps fail, contact customer support.
4C Over Temp Verify that the temperature of the autoloader inlet air
is within specifications.
Clear debris from any opening of the autoloader,
both in front and in the back.
Verify that both fans are working. If fans are bad,
contact customer support.
Error Type Description Suggested Actions