User's Manual

Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide 114
2A Invalid Element Status • Check the host device driver.
• Check the host application.
• Power cycle the autoloader. Repeat checks after
power cycle.
• If all previous steps fail, contact customer support.
2B–2F Firmware tables and stacks
invalid
• Check for a Hard Error log. If an error displays in the
Hard Error log, power cycle the autoloader.
•Check www.quantum.com
for firmware updates.
30 POST Failure • Verify that the magazines are fully seated.
• Power cycle.
• If all previous steps fail, contact customer support.
31–38 System Monitoring type
events
• Check for a Hard Error log. If an error displays in the
Hard Error log, power cycle the autoloader.
•Check www.quantum.com
for firmware updates.
• If all previous steps fail, contact customer support.
3A Drive Error • Check the Drive Log Sense for drive errors. If the
drive is still logging errors, contact customer support.
• If the drive is logging try a different piece of media.
• If the drive fails with two different pieces of media,
contact customer support.
3B Drive Hardware Err • Clean the drive.
• Try another piece of media.
• If the drive fails with two different pieces of media,
contact customer support.
3C Drive Needs Cleaning • Perform drive cleaning using a valid cleaning
cartridge.
Error Type Description Suggested Actions