User's Manual
Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide 113
Table 11 Error Type Listing
and Suggested Actions
Error Type Description Suggested Actions
00–25 General Software flags • Check for a Hard Error log. If an error displays in the
Hard Error log, power cycle the autoloader.
•Check www.quantum.com
for firmware updates.
• If all previous steps fail, contact customer support.
26 Message Send ID error • Check the SCSI bus cables and terminators.
• Check the host adapter.
• Power cycle the autoloader. Repeat checks after
power cycle.
• If all previous steps fail, contact customer support.
27 Message Bad • Check the SCSI bus cables and terminators.
• Check the host adapter.
• If all previous steps fail, contact customer support.
28 Message parameter Bad • Check the host device driver.
• Check the host application.
• Check the SCSI bus cables and terminators.
• Check the host adapter.
• Power cycle the autoloader. Repeat checks after
power cycle.
• If all previous steps fail, contact customer support.
29 Invalid Element • Check the host device driver.
• Check the host application.
• Power cycle the autoloader. Repeat checks after
power cycle.
• If all previous steps fail, contact customer support.