User's Manual

Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide 113
Table 11 Error Type Listing
and Suggested Actions
Error Type Description Suggested Actions
00–25 General Software flags Check for a Hard Error log. If an error displays in the
Hard Error log, power cycle the autoloader.
•Check www.quantum.com
for firmware updates.
If all previous steps fail, contact customer support.
26 Message Send ID error Check the SCSI bus cables and terminators.
Check the host adapter.
Power cycle the autoloader. Repeat checks after
power cycle.
If all previous steps fail, contact customer support.
27 Message Bad Check the SCSI bus cables and terminators.
Check the host adapter.
If all previous steps fail, contact customer support.
28 Message parameter Bad Check the host device driver.
Check the host application.
Check the SCSI bus cables and terminators.
Check the host adapter.
Power cycle the autoloader. Repeat checks after
power cycle.
If all previous steps fail, contact customer support.
29 Invalid Element Check the host device driver.
Check the host application.
Power cycle the autoloader. Repeat checks after
power cycle.
If all previous steps fail, contact customer support.