User's Manual

Chapter 8 Logs and Troubleshooting
Before Contacting Customer Support
Quantum SuperLoader 3 User’s Guide 104
The front panel and light indicators do not turn
on.
• Verify that the autoloader is plugged in.
• Verify that the power switch on the back is
turned on.
• Verify that the drive carrier assembly is locked
into the autoloader chassis with the four screws
supplied.
• Contact customer support.
The front panel does not display information, but
light indicators above the front panel are turned
on.
• Connect to the autoloader, using On-board
Remote Management with an Ethernet
connection and issue a
System Reset from the
Diagnostics page.
• Verify that the drive carrier assembly is locked
into the autoloader chassis with the four screws
supplied.
• On the front panel, press and hold the power
switch for 15 seconds, then turn the rear power
switch off. Wait 60 seconds and turn the rear
power switch back on.
• Contact customer support.
The autoloader does not communicate with the
host system via the SCSI bus.
• Verify that the SCSI cables are connected to the
rear of the autoloader and that the correct LVD
host controller card is installed.
• Verify that the SCSI cables are not damaged or
crimped and the total SCSI cable length is not
exceeding the maximum required length.
• Verify that a LVD SCSI terminator is attached
to both the first and last SCSI device on the
SCSI bus.
• Verify that the autoloader SCSI ID is set to a
unique SCSI ID that is not used by any other
SCSI device on the same SCSI bus.
• Issue a
System Reset either by using On-board
Remote Management Diagnostic page or by
turning off power from the front panel.
• Contact customer support.