User's Manual

Quantum SuperLoader 3 User’s Guide 102
Chapter 8
8Logs and Troubleshooting
This chapter covers information about logs and troubleshooting of the
autoloader. The following topics are available:
• Before Contacting Customer Support
• “Autoloader Logs” on page 106
• “
Tape Drive Logs” on page 120
• “
POST Failure Logs” on page 121
• “
Returning the Autoloader for Service” on page 122
Before Contacting Customer Support
Errors that you may experience with your autoloader can range from
severe hardware damage to simple connection problems. Before you
return your autoloader, you may be able to fix the problem yourself by
following some basic troubleshooting procedures.
Other than drive cleaning, there is no recommended routine maintenance
for the Quantum SuperLoader 3 autoloader.
The front LCD provides some troubleshooting capabilities, but is limited.
On-board Remote Management provides more detailed information