User`s guide

Quantum Scalar i40 and Scalar i80 User’s Guide 311
Chapter 11
Troubleshooting
The Scalar i40 and Scalar i80 libraries include advanced system monitoring
and alerting mechanisms that inform you of library status and issues.
The library provides you with status information about various library
subsystems and components. It also notifies you of issues it detects and
guides you through diagnosing and correcting issues before problems
interfere with backups.
This chapter covers:
• About Diagnostic Tickets
• Capturing Snapshots of Library Information
• Troubleshooting Library “Not Ready” Messages
• Retrieving Tape Drive Logs
• Interpreting LEDs
• Running the Installation and Verification Test (IVT)
• Running the IVT Diagnostic Subtests Individually – Robotics, Tape
Drive, and Magazine Tests
• Running the Random Move Test
• Performing Library Diagnostics
• Resetting Factory Defaults