User's Manual

Chapter 8 Troubleshooting
Q-EKM Path Diagnostics
Scalar i500 User’s Guide 354
•Enter library Diagnostics (select Tools > Diagnostics) and then
select
Q-EKM > Q-EKM Path Diagnostics. Note that entering
Diagnostics will log off all other users of the same or lower
privileges and take your partitions offline. See Library
Diagnostics on page 352 for more information.
•Select
Setup > Encryption > System Configuration and click the
link that says “Click here to run Q-EKM Path Diagnostics.”
A list of all the tape drives enabled for library-managed encryption is
displayed, along with the tape drive status and the partition in which
each tape drive resides.
2 Select the tape drive on which you want to perform diagnostics and
click
Apply.
A dialog box appears telling you that the selected partition will be
taken offline.
3 Click
OK to start the diagnostics.
The Progress Window appears. The Progress Window contains
information on the action, elapsed time, and status of the requested
operation.
4 The library performs the diagnostics and reports pass/fail results on
each of the tests in the Progress Window.
5 If any of the tests fail, try the following resolutions and run the test
again to make sure it passes:
•
Ping Test Failure — Verify that the Q-EKM server host is running
and accessible from the network the library is on.
•
Drive Test Failure — Look for any tape drive RAS tickets and
follow the resolution instructions in the ticket.
•
Path Test Failure — Verify that the Q-EKM server is actually
running and that the port/SSL settings match the library
configuration settings.
•
Config Test Failure — Verify that the Q-EKM server is set up to
accept the tape drive you are testing.
Note: The diagnostics tests may take several minutes to
complete.