User's Manual

Chapter 8 Troubleshooting
About RAS Tickets
Scalar i500 User’s Guide 325
The paths to open the appropriate screens are:
• From the web client, select
Tools > All RAS Tickets.
• From the operator panel, select
Tools > All RAS Tickets.
Resolving RAS Tickets 8
Administrative users can resolve some RAS tickets. Others must be
resolved by Service personnel. Only one person at a time can resolve a
ticket. Multiple users can, however, view ticket details simultaneously. If
your web client session goes down while resolving a RAS ticket, you
must wait 3 minutes before you can continue resolving the RAS ticket
from either the web client or the operator panel.
1 Log in to the web client.
2 From the
Tools menu, select All RAS Tickets.
The
Tools - All RAS Tickets screen appears.
3 Identify the RAS ticket you want to resolve.
4 Click Resolve.
The
Ticket Resolution window appears. This window contains
information on how to resolve the ticket.
5 Review the description.
6 Do one of the following:
a To close the ticket now, click Close. The
Tools - All RAS Tickets
window displays, with the RAS ticket no longer in the list. The
task is complete and the RAS ticket is resolved.
b To leave the ticket open for future troubleshooting, click
Exit.
Then you can perform the diagnostic steps you need to resolve a
related RAS ticket.
If you want to request technical support, the
Ticket Resolve window
provides a link to the online service request web site.
Note: You can use the
Go to RAS Ticket text box at the bottom of
the screen to locate a specific RAS ticket number. In
addition, if there is more than one page of RAS tickets, use
the
Page 1 of x arrows to view the additional tickets.