User's Guide

Chapter 13 Troubleshooting
Quantum’s Knowledge Base
Scalar i500 User’s Guide 481
• Viewing and E-Mailing the Command History Logs
• Interpreting LEDs
• Using the Installation Verification Test
• Configuring the Internal Network
• Library Diagnostics
• Drive DiagnosticsDrive TestsMedia TestsEthernet Expansion
Blade Control
• Robotics Diagnostics
Quantum’s Knowledge Base
Quantum keeps a dynamic listing of frequently asked questions,
troubleshooting tips, and service bulletins for all of its products. To access
the knowledge base, go to the Quantum Support Web site and click on
Knowledge Base:
http://www.quantum.com/ServiceandSupport/Index.aspx
.
About RAS Tickets
The Scalar i500 library uses advanced problem detection, reporting, and
notification technology to alert you of problems as soon as they occur.
The library performs numerous self-tests to monitor the library’s
temperature, voltage and currents, and standard library operations. It
performs these self-tests each time the library is powered on and during
normal operation when the library is idle.
If the self-test detects a problem, the library generates a Reliability,
Availability, and Serviceability (RAS) ticket that identifies the component
that is likely causing the problem. The library’s light emitting diodes
(LEDs) may also turn on or off and flash to indicate an abnormal state. If