User's Guide

Scalar i500 User’s Guide 480
Chapter 13
13Troubleshooting
The Scalar i500 library includes advanced system monitoring and alerting
mechanisms that inform you of library status and issues. It provides you
with status information about various library subsystems and
components. It also notifies you of issues it detects and guides you
through diagnosing and correcting issues before problems interfere with
backups.
This chapter covers:
• About
RAS Tickets
• Capturing Snapshots of Library Information
• Saving and E-mailing the Library Configuration Record
• Saving and Restoring the Library Configuration
• Troubleshooting “Library Not Ready” Messages
• Duplicate Devices Discovered
• Duplicate Media Changer Devices Discovered
• Identifying Tape Drives
• Retrieving Tape Drive Logs
• Retrieving Tape Drive Sled Logs
• Identifying FC I/O Blades
• Permanently Removing FC I/O Blades
• Resetting FC I/O Blade Ports