User`s guide

The FRU Test button is available only if the ticket’s

FRU has an applicable verification test that you can

run.

Chapter 3 Troubleshooting Your Library

Viewing Ticket Details

Scalar i6000 User’s Guide 74

The Verification Tests dialog box appears with the appropriate test

already selected and ready to start.

For details about the verification tests and how to run them, see

Working

With Verification Tests on page 430.

Closing Tickets 3

Manually close a ticket if all of the following conditions are true:

• You have completed the repair page

instructions to resolve the issue

(for example, replaced a FRU).

•The FRU Test button on

the Ticket Details dialog box is not

available. This means that an applicable verification test does not

exist for the ticket’s FRU.

If the FRU Test button is available for a ticket, you

should use it to access and run the verification test.

You should not manually close it. The verification

test determines whether the issue is resolved, and

the library automatically transitions the ticket to

the Verified state if the test passes without

problems. See

Running Verification Tests to

Determine Issue Resolution on page 73.

• The issue has been resolved, but the ticket re

mains in an Open state

(for example, when defective media has been replaced in the library).

You should manually transition a ticket to the Closed

state after

physically examining the FRU to make sure that the issue is resolved.

Note