User`s guide

Chapter 3 Troubleshooting Your Library
Viewing Ticket Details
Scalar i6000 User’s Guide 63
You can use these reports to cross-reference tape alerts for drives and
tape cartridges over a specified period of time, in order to determine if
the problem belongs to the drive or to a specific tape cartridge. Typically,
tape alerts point to a drive problem if a specific drive exhibits tape alerts
against multiple pieces of media. Conversely, tape alerts point to a media
problem if a specific piece of media exhibits tape alerts against multiple
drives. See
Generating Media Integrity Analysis Reports on page 65.
Viewing Tape Alerts
3
To view tape alerts:
1 Click the Me
dia Integrity Analysis tab on the Ticket Details dialog
box.
The Media Integrity Analysis tab only appears on
the Ticket Details dialog box for drive subsystem
tickets.
The Media Integrity Analysis view appears, displaying one of the
following:
• If the ticket contains a valid drive
serial number and the drive is
present in the library, the view displays a list of drive SNs in the
left pane and media IDs in the right pane for which tape alerts
exist for the specified date range.
Note