User`s guide

Chapter 3 Troubleshooting Your Library
Viewing Ticket Details
Scalar i6000 User’s Guide 62
•The Customer Service Engineer Actions section provides
additional corrective actions that the CSE can perform. If you are
a user, do not perform these steps. Contact technical support for
assistance.
If you are a CSE, see the Scalar i2000/i6000
Maintenance Guide for detailed maintenance action
plans, and removal and replacement procedures.
•The Technical Support Information section provides a
comprehensive list of FRUs that could be involved.
• Text on the repair pages can include links to specific Online Help
pages, which appear in place of the re
pair page when you click
them. Navigation buttons near the top of the Repair tab enable
you to access Online Help pages as follows:
•The < Back button r
eturns you to the previously viewed page
(either a previously viewed Online Help page or the repair page).
•The Next >
button returns you to the page that you were viewing
before you clicked the < Back button.
•The Co
ntent button displays a table of contents for the Online
Help system.
Viewing Tape Alerts and
Generating Media
Integrity Analysis
Reports 3
Tape alerts are issued by a drive whenever there is a problem in the drive
that relates to a tape cartridge. The problem can be with the drive or with
the tape cartridge. You can view tape alerts on the Media Integrity
Analysis tab of the Ticket Details dialog box or generate tape alert
reports from Reports on the menu. See
Viewing Tape Alerts on page 63
or
Generating Media Integrity Analysis Reports on page 65.
The Media Integrity Analysis feature requires a
license key to use. For more information, see
Enabling Licenses on page 110.
Note
Note