User`s guide

Chapter 3 Troubleshooting Your Library
Viewing Ticket Details
Scalar i6000 User’s Guide 61
Viewing Repair Pages 3
Repair pages provide problem descriptions and corrective actions that
you or a CSE can perform. To display the repair page that is associated
with a ticket, click the Repair tab on the Ticket Details dialog box.
The repair page provides the following information:
• The title at the top of the repair page is a brief description of the
i
ssue.
•The Prob
lem section describes the issue in more detail.
•The User and
Customer Service Engineer Actions section
provides corrective actions that the user or the CSE can perform.