User`s guide

Chapter 3 Troubleshooting Your Library
Viewing Ticket Details
Scalar i6000 User’s Guide 58
Viewing Ticket Details
Reports 3
The library creates a key report for each issue that occurs. As updates to
the issue occur, the library creates subordinate reports that it associates
with the key report. Typically, you should examine the key report
because it represents the earliest time at which the ticket reached its
highest severity level. It often isolates the most significant problem.
To display all report information that is associated
with a ticket, click the
Report tab on the Ticket Details dialog box.
By default, the Report # area displays report details for either the key
report or, if subordinate reports exist, the most recent subordinate report.