User`s guide

Chapter 3 Troubleshooting Your Library
Viewing Ticket Details
Scalar i6000 User’s Guide 52
Viewing Ticket Details
Tickets provide detailed information about the ticket itself, the reports
that are associated with it, and a repair page that gives guidance for
resolving the issue. These tickets provide important information about
library conditions from which the issue emerged and helpful information
for resolving it.
To display the detailed information for a particular
ticket, perform the
following steps:
1 On the
Ticket List dialog box in the Select Ticket area, click the
appropriate ticket row to highlight it.
2 Click Detai
ls.
The Ticket
Details dialog box appears with the Details tab
displayed.