User`s guide

Chapter 3 Troubleshooting Your Library

Working With Tickets

Scalar i6000 User’s Guide 50

• To display all tickets in the library, select All for state, severity,

and subsystem.

• To display all open tickets with a severity level 2 status for the

ives and control subsystems, select Opened for state, 2 for

severity, and Drives and Control for subsystem.

• To display all tickets that users have manually closed

for the

robotics subsystem, select Closed for state, All for severity, and

Robotics for subsystem.

• To display all tickets that the library has automatically

termined as having been resolved, select Verified for state, All

for severity, and All for subsystem.

If you select a combination that does not prod

uce a ticket list, a No

Tickets Found error message appears.

By default, this dialog box is set to Op

ened for state, All for severity

level, and All for subsystem.

Tickets that the library has automatically verified

and closed are in the Verified state. Tickets that

users have manually closed are in the Closed state.

3 Select the appropriate check boxes in the Select State, Select

Severity, and Select Sub-system areas, and then click OK.

Note