User`s guide

Chapter 3 Troubleshooting Your Library
Working With Tickets
Scalar i6000 User’s Guide 49
The Details button displays the Ticket Details dialog box. For more
information, see
Viewing Ticket Details on page 52.
2 B
y default, the ticket list is sorted by ticket ID in ascending order with
the oldest ticket at the top and the newest one at the bottom. To
change the sorting (for example, by state or severity), click the
column heading by which you want the tickets sorted. Repeatedly
clicking a column heading toggles between ascending and
descending order.
Using the Tickets Command or the Tickets Button to Display Ticket
List
s
3
1 Make sure that you are viewing the physical library. From the View
menu, click the name of the physical library.
2 Click Tool
s→ Tickets or click the Tickets button on the toolbar.
The Tickets di
alog box appears.
This dialog box enables you to specify the kinds of tickets that will
appear in the ticket list. For example, you can do the following:
Posted Date The date and time on which the library created the ticket.
Element Description