User`s guide

Chapter 3 Troubleshooting Your Library
Working With Tickets
Scalar i6000 User’s Guide 44
Where did the issue occur in the library? 3
The Status Group field on the Details tab of the Ticket Details dialog
box indicates the library subsystem that caused the ticket. For more
information about the Details tab, see
Viewing Ticket Details on page 52
The FRU ID field on the Report tab of the Ticket Details dialog box
indicates the type of FRU that is affected, and the FRU Instance field
indicates the specific FRU by its location in the library. For more
information about the Report tab, see
Viewing Ticket Details Reports on
page 58.
When did the issue first occur? 3
The Posted field on the Details tab of the Ticket Details dialog box
indicates the date and time on which the library first reported the issue
and created a ticket for it. For more information about the Details tab, see
Viewing Ticket Details on page 52.
Has the issue occurred repeatedly? 3
The Duplicates field on the Details tab of the Ticket Details dialog box
indicates how many times the library has reported the same issue while
the ticket has been open. In addition, you can determine whether the
same issue has occurred and been resolved in the past. The FRU History
List area on the Details tab lists tickets that have been opened for the
same FRU in the past, but have been resolved and are now in the Closed
or Verified state. By selecting a history ticket and then clicking Show, you
can investigate the ticket history of a particular FRU. For more
information about the Details tab and viewing history tickets, see
Viewing Ticket Details on page 52.