User`s guide

Chapter 3 Troubleshooting Your Library
How Does the Library Report Issues?
Scalar i6000 User’s Guide 42
• Physical library configuration
• Library states, such as physical library online or offline, partitions
online
or offline, or robotics enabled or disabled
• Time stamps of recent activity
• Report summary
• Report details for the ticket
The notification also includes a repair page attachment. This page
provides
a problem description and corrective actions you or a customer
service engineer (CSE) can perform. For more information about repair
pages, see
Viewing Repair Pages on page 61.
A notification e-mail contains helpful information
about a ticket and how to resolve it. However, the
notification represents a condition that existed at a
certain time in the past. The notification might not
reflect the current situation. The notification
indicates a specific ticket ID, so you should find
and examine that specific ticket in the LMC. The
ticket reflects the real-time status of the issue. For
more information about accessing tickets, see
Working With Tickets on page 43.
Note