User`s guide

Chapter 3 Troubleshooting Your Library
How Does the Library Report Issues?
Scalar i6000 User’s Guide 41
The meanings of these status indicators correspond to the severity levels
described in table 4 on page
39. If a system status button indicates
anything other than a Good state, clicking it
displays a list of open tickets
for the subsystem. To access tickets by using the system status buttons,
see
Working With Tickets on page 43.
Understanding E-mail
Notifications 3
The library collects status information on its components and, if the
appropriate e-mail notifications have been set up in the LMC, the library
can send notifications whenever tickets with severity levels 1, 2, or 3 are
created. For information about severity levels, see table 4 on page
39. The
library assigns a severity level to each ticket it
creates. If the ticket’s
severity level matches one of an e-mail address’ severity codes (as set up
in e-mail notifications), the library sends a notification to that particular
e-mail address. The library also sends a notification if a ticket’s severity
level escalates to a more severe level. The library does not send one when
an ticket’s severity level becomes less severe.
By default, the only e-mail address to whi
ch the library sends e-mail
notifications (severity level 1 issues only) is [e-mail]
(Quantum technical support). To set up other e-mail addresses to receive
notifications, see
Configuring E-mail on page 164 and Setting Up E-mail
Notifications on page 167.
Even though you can remove the Quantum
technical support e-mail address so that Quantum
does not receive severity level 1 notifications,
Quantum recommends that you do not remove it.
Also, do not include the Quantum technical
support e-mail address for severity level 2 or 3
notifications.
The subject line of the e-mail notification indicates “Scalar i6000,” the
library’s serial number, and the severity level of the ticket. The body of
the message states that the library sent the message automatically. The
message body also includes the following information, which provides
details about the ticket and library conditions at the time of the event:
• Ticket summary
• Ticket details, including status information
• Firmware versions, including MCB, RCU, CMB, and drive bricks
Note