User`s guide

Scalar i6000 User’s Guide 521
Appendix A
AFrequently Asked Questions
This appendix answers some questions that are most often asked about
the library.
Where do I find installation instructions? 1The library requires that a
trained Quantum Support Engineer perform the installation.
Where are error messages described? 1When the library detects
issues, it sends you e-mail notifications and creates tickets that provide
you with detailed information about the issues and corrective actions you
can perform. A ticket can direct you to obtain further help from technical
support. For more information about troubleshooting, see
Troubleshooting Your Library on page 37.
How do I clean a drive? 1Use your backup software to clean the drives.
For detailed instructions, see
Using Cleaning Cartridges on page 509.
How do I know when the drives need cleaning? 1The host application
informs you when drives need to be cleaned. See
Using Cleaning
Cartridges on page 509.