Operating instructions

Service Action Codes 6-33
September 2007
99 xx yy Incorrect tape drive product ID.
Note: This error has no impact on library operations.
Action 1
This problem does not require any action to continue library operations.
However, contact GCH to correct this improper product ID problem. For
GCH contact information, refer to Getting More Information or Help on page 1-
8.
9B xx yy A failure occurred in response to a Load command.
Action 1
Use the modifier xx yy z to locate the failing tape drive:
• xx = rack number (1 to 16)
• yy = drive location (1 to 48)
For the yy modifiers, 1 is the bottom right drive location (viewing from the
back of the module) and 48 being the top left drive location. Drives are
counted from right to left and bottom to top. Refer to Service Action Codes on
page 6-11 for more information on SAC modifiers.
Action 2
• If possible, move the cartridge to another drive of the same type. If this
resolves the problem, then the drive may be bad. Contact GCH. For GCH
contact information, refer to Getting More Information or Help on page 1-8.
• If moving the cartridge to another drive does not resolve the error, insert a
different cartridge of the same type into the original drive. If this resolves
the problem, the cartridge may be bad.
9C xx yy A failure occurred in a 3592-J1A tape drive.
Action 1
Use the modifier xx yy to locate the failing tape drive:
• xx = rack number (1 to 16)
• yy = drive location (1 to 40)
For the yy modifiers, 1 is the bottom right drive location (viewing from the
back of the module) and 48 being the top left drive location. Drives are
counted from right to left and bottom to top. Refer to Service Action Codes on
page 6-11 for more information on SAC modifiers.
Action 2
Leave the tape drive in the failing state, record all SAC modifier information,
and contact GCH. For GCH contact information, refer to Getting More
Information or Help on page 1-8.
Table 6-2 Service Action Codes (Continued)
Reported
SAC
Perform these actions