Operating instructions

Service Action Codes 6-17
September 2007
13 00 00 Cannot read barcode label or the label is bad.
Action 1
Check the barcode label to verify that it:
• meets the specifications listed Barcode Labels on page 5-12 and Barcode Label
Restrictions on page 5-14.
• is applied correctly as described in Applying Labels on page 5-13.
In addition, verify that the barcode label is not:
• damaged or dirty.
• too short (less than 5 characters) or too long (more than 16 characters).
The cell in question is displayed with the SAC. Run Start Option from the
operator panel to retrieve this information (Main Menu Service Start).
Action 2
Make sure that scan beam is not obstructed.
Action 3
If the problem is not corrected or persists, contact GCH. For GCH contact
information, refer to Getting More Information or Help on page 1-8.
14 00 00 Cannot read the Serial Number label during a Teach operation.
Action 1
Check the Serial Number label to ensure that it is installed properly and not
damaged or dirty.
The Serial Number label is located in the middle of the top storage assembly
in the Control Module. The Serial Number label contains a barcode and
readable serial number such as 2021 00031.
Action 2
Contact GCH. For GCH contact information, refer to Getting More Information
or Help on page 1-8.
15 00 00 The barcode scanner is not capable of fully supporting all different labels
in the Scalar 10K library.
Action 1
Contact GCH. For GCH contact information, refer to Getting More Information
or Help on page 1-8.
20 00 00 Serial port Connection failures.
Action 1
Contact GCH. For GCH contact information, refer to Getting More Information
or Help on page 1-8.
Table 6-2 Service Action Codes (Continued)
Reported
SAC
Perform these actions