Operating instructions

Service Action Codes 6-15
September 2007
Service Action Code Table
Table 6-2 lists all SACs and their corresponding SAC-
resolution actions.
For each SAC, always perform the actions in the order
presented, starting with Action 1 and continuing down the list
until the problem is resolved or you are instructed to call the
GCH.
Table 6-2 Service Action Codes
Reported
SAC
Perform these actions
01 00 00 Type 1 Software errors including Microcode and Operating System errors.
Action 1
Power Off and On the Scalar 10K library to recover from the error. Refer to
Shutting Down the Scalar 10K on page 3-8 and Starting the Scalar 10K on page
3-7. Wait at least one minute between powering Off and On the library.
Action 2
If the problem is not corrected or persists, contact GCH. For GCH contact
information, refer to Getting More Information or Help on page 1-8.
02 00 00 Type 2 Software errors including Microcode logic errors during Get/Put
operations.
Action 1
Power Off and On the Scalar 10K library to recover from the error. Refer to
Shutting Down the Scalar 10K on page 3-8 and Starting the Scalar 10K on page
3-7. Wait at least one minute between powering Off and On the library.
Action 2
If the problem is not corrected or persists, contact GCH. For GCH contact
information, refer to Getting More Information or Help on page 1-8.
03 00 00 Type 3 Software errors resulting from unexpected hardware conditions.
These errors are primarily generated when it is not safe to move the
accessor).
Action 1
Power Off and On the Scalar 10K library to recover from the error. Refer to
Shutting Down the Scalar 10K on page 3-8 and Starting the Scalar 10K on page
3-7. Wait at least one minute between powering Off and On the library.
Action 2
If the problem is not corrected or persists, contact GCH. For GCH contact
information, refer to Getting More Information or Help on page 1-8.